Operations & Facilities Leader with Floor Care Expertise

Runye Roberson

Ridgeville, SC • 843-***-**** • *************@*****.***

OPERATIONS & FACILITIES PROFESSIONAL

Commercial Floor Maintenance • Team Leadership • Customer Relations • Operations Support Professional Summary

Operations and facilities professional with extensive experience in commercial floor maintenance, customer service, team supervision, and restaurant operations. Proven ability to manage workflow independently, maintain client relationships, oversee operational responsibilities, and deliver quality service in fast-paced environments. Skilled in commercial floor equipment operation, floor care maintenance, customer relations, and team leadership. Seeking a leadership or operations-focused role with long-term growth potential, structured scheduling, and increased earning potential.

Professional Experience

Floor Technician

Carolina Floor Solutions – South Carolina

February 2026 – Present

• Perform commercial floor maintenance and deep cleaning services for high-traffic facilities

• Operate commercial floor machines and maintenance equipment safely and efficiently

• Maintain VCT, LVT, tile, and other hard floor surfaces through cleaning and restoration procedures

• Work independently across multiple commercial accounts while maintaining quality standards

• Handle chemical applications and cleaning products according to safety guidelines

• Build strong client relationships through professionalism and dependable service Floor Technician

Get Steamed – North Charleston, SC

August 2017 – January 2026

• Provided residential and commercial carpet and floor cleaning services

• Operated steam cleaning and floor maintenance equipment

• Maintained customer satisfaction through dependable service and communication

• Managed workflow across multiple job sites and schedules

• Developed extensive experience in commercial cleaning environments and floor care operations

• Worked independently while maintaining productivity and service quality standards Technician

MasTec Advanced Technologies – Summerville, SC

May 2017 – July 2017

• Installed satellite systems and equipment for residential customers

• Troubleshot technical and connectivity issues in the field

• Worked independently in a route-based service environment

• Maintained customer satisfaction while meeting productivity expectations Houseman / Housekeeping Support

Grand Bohemian Hotel Charleston – Charleston, SC

September 2016 – May 2017

• Supported housekeeping and facility operations in a fast-paced hospitality environment

• Assisted with cleanliness standards and guest service support

• Maintained organization and operational readiness throughout assigned areas Assistant Manager

Jimmy John’s

March 2011 – January 2015

• Supervised daily operations for a high-volume restaurant team of 20–50 employees

• Managed labor scheduling, inventory control, and operational performance

• Assisted with hiring, onboarding, employee coaching, and disciplinary procedures

• Resolved customer service issues while maintaining operational standards

• Helped ensure labor and food cost goals were consistently achieved Education

Trident Technical College (2010 – 2012)

Benedict College (2003 – 2006)

Skills

• Operations Management

• Team Supervision

• Commercial Floor Maintenance

• Commercial Cleaning Equipment Operation

• Customer Service

• Inventory Management

• Scheduling & Labor Oversight

• Facilities Maintenance

• Problem Solving

• Communication Skills

• Microsoft Word

Certifications

• Coursera Bookkeeping Program

• First Aid Certified

• Valid Driver’s License

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