Bilingual Administrative & Security Specialist

Miguel Martes

646-***-**** • ****************@*****.***

Professional Summary

Dedicated and reliable professional with extensive experience in administrative support, customer service, and security operations. Strong ability to manage office functions, assist with client inquiries, and maintain a secure environment while ensuring smooth operations. Skilled in front desk management, multi-tasking, scheduling, and supporting team members across various industries. Currently pursuing an A.A.S. in Early Childhood Education at BMCC, bringing a strong work ethic, bilingual communication skills (English/Spanish), and a passion for improving workplace efficiency and client satisfaction. Skills

● Front desk operations and multi-line phone systems

● Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

● Scheduling, calendar management, and travel coordination

● Customer service excellence and conflict resolution

● Bilingual (English/Spanish) with fluency in written and verbal communication

● Strong organizational skills, multi-tasking, and time management

● Basic accounting (QuickBooks) and document management

● Security protocol implementation and emergency response Professional Experience

School Safety Officer

G & G Security – Bronx, NY

May 2022 – Present

● Maintain a secure environment within the school premises by supervising building access, monitoring visitors, and ensuring compliance with safety protocols

● Act as a point of contact for staff, students, and visitors, providing excellent customer service and resolving any safety concerns swiftly and professionally

● Train, mentor, and onboard new personnel to ensure adherence to security policies and best practices

● Use surveillance systems to monitor activities, conduct routine patrols, and swiftly respond to any security breaches or emergencies

Administrative Assistant

Midtown Family Practice – New York, NY

September 2021 – April 2022

● Managed the front office, greeting patients, handling inquiries, and directing them to the appropriate departments while maintaining a professional and welcoming atmosphere

● Coordinated patient appointments and maintained accurate scheduling, ensuring timely and efficient patient flow

● Processed insurance information, managed patient files, and prepared medical records, ensuring compliance with HIPAA regulations

● Provided bilingual support for Spanish-speaking clients, ensuring clear communication for appointments, forms, and health-related concerns Receptionist

Brooklyn Community Resource Center – Brooklyn, NY

February 2021 – August 2021

● Led front desk operations, welcoming and assisting visitors with inquiries, registration, and appointment management

● Handled all incoming calls, directed messages, and managed email communications in a timely manner, demonstrating strong multitasking abilities

● Supported event coordination and logistics for community programs, ensuring smooth execution and participant engagement

● Administered document filing, record-keeping, and managed community resource updates and materials

Office Assistant (Part-Time)

Harlem Community Services – New York, NY

August 2020 – January 2021

● Assisted in daily office operations, managing scheduling, filing, and handling clerical tasks for senior staff

● Supported program managers with data entry, reports, and maintaining organizational records

● Responded to customer inquiries and provided bilingual assistance to Spanish-speaking individuals, enhancing the customer experience

● Maintained accurate appointment logs and collaborated on community outreach initiatives

Customer Service Associate

Duane Reade – Manhattan, NY

June 2019 – July 2020

● Delivered exceptional customer service at the point of sale, addressing customer concerns, processing transactions, and promoting store loyalty programs

● Managed inventory and ensured shelves were stocked, organized, and accessible to customers

● Assisted in the implementation of store promotions, offering product recommendations based on customer needs

● Provided translation services for Spanish-speaking customers, enhancing their shopping experience and satisfaction

Education

A.A.S. in Early Childhood Education (In Progress)

Borough of Manhattan Community College (BMCC) – New York, NY Expected Graduation: 2026

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