Operations Manager in Legal Office (8 or fewer words)

Rachel Skokowski

Assistant Operations Manager

***************@*****.*** * 716-***-**** *Hamburg, NY 14075

Summary

Efficient multitasker and knowledgeable in operation with team-oriented mentality and customer service management expertise. Transition smoothly between all facets of operations management, handling important work and filling in for other managers. Forward-thinking in approaching current and expected business demands. Detail oriented and reliable with many years work experience. Ability to adjust and reinvent myself.

Key Achievements

*Customer Satisfaction Boost - Increased customer satisfaction ratings by 20% in 2022 through improved team interactions.

*Inventory Loss Reduction - Reduced inventory losses by 15% through accurate tracking and process improvements in 2023.

*Supplier Performance Enhancement - Improved supplier performance rating by 10% by enhancing quality and on-time delivery in 2023.

*Team Management Success - Successfully managed a team of 75 employees, increasing productivity by 25% in 2010.

Experience

HJS Supply Co Assistant Operations Manager

West Seneca, NY 08/2010 - Present

Supervisory and active roll in all aspects of a supply related business

Inside and outside consultive based sales

Oversaw processing of diverse operational paperwork, including employee documentation and purchasing approvals

Maintained financial and administrative controls, accurately tracking funds and keeping records current including AP, AR, and general ledger accounting

Participated in development of program and process improvements

Purchased and maintained regular inventory counts to keep records accurate and identify supply needs or loss points

Managed customer experiences with close eye on team interactions, touchpoints and methods of engagement

Set prices or credit terms for goods or services based on forecasts or customer demand

Evaluated supplier performance by price, quality and on-time delivery

Republic Steel Warehouse Supervisor

Lackawanna, NY 05/2008 - 03/2010

Responsible for the daily functions of 60-75 employees loading, unloading, storing and processing steel

Frontline for employee related issues related to schedules, grievances, safety, mechanic issues, etc

Assisted upper management in making and maintaining swing shift schedules

Use problem-solving abilities to anticipate and troubleshoot issues threatening to disrupt operations

Maintained records of outbounds loads

Communicated with logistics companies to ensure pick up appointments were met

Held's Janitorial Services Bookkeeper

Buffalo, NY 11/2006 - 05/2008

Managed, maintained and prepared financial statements and reports

Made bank deposits and processed cash

Maintained vendor records and accounting histories, tracking purchases to reduce error

Updated and maintained general ledger information

Issued receipts, invoices, and billing statements

Reconciled bank accounts, expense accounts and unbudgeted expenditures

Resolved accounting discrepancies with critical thinking and thorough research

Responsible for AP & AR functions

Integrated Tire Operations Manager

Buffalo, NY 07/1995 - 08/2006

Arranged crew schedules to align with business and project demands

Use problem-solving abilities to anticipate and troubleshoot issues threatening to disrupt operations

Employed conflict management techniques to optimize customer satisfaction and retention

Conducted staff meetings to review work activities and drive continuous improvement

Established clear expectations and objectives for team members and helped each achieve goals

Prepared team schedules with focus on maintaining optimal employee coverage for business needs

Maintained financial and administrative controls, accurately tracking funds and keeping records current

Conducted periodic performance reviews to assess employee performance

Skills

Project Management Operations Management A/P, A/R and GL Accounting

Scheduling and Coordination Operational Planning Customer Engagement

Logistics Planning Training and Mentoring Troubleshooting

Training / Courses

IICRC- WRT IICRC - CCT

IICRC – OCT NYS - Lead Renovator

Education

Trocaire College Buffalo, NY

Bio-Chemical Engineering 01/2000 - 12/2004

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