Operations & Administrative Specialist with 10+ Years Experience

Mickey Whitaker

************@*****.*** 602-***-****

linkedin.com/in/mick-whitaker-49b39380/

SUMMARY OF QUALIFICATIONS

10+ years of experience in administrative and clerical work

* **** ** *******nce human resources administrative assistant

2 years of experience with PeopleSoft

3 years of project management experience

5 years of organizational and technical writing skill.

3 years of experience with public speaking/facilitating

10+ years of experience with Microsoft Office

2 years of inventory experience

7+ years of chat experience

RELEVANT WORK EXPERIENCE

Excellent telephone, customer service, and people skills

55 wpm

Excellent reading skills

Ability to read and write documents to be legally compliant

Excellent research skills

Consultative sales

Technical skills and setup experience

Desktop Support

B2B Marketing

PROFESSIONAL WORK EXPERIENCE

Cruise Specialist Norwegian Cruise Line

Chandler, AZ 10/2024 to 10/2025

Process and service new and existing individual reservation requests from travel agents and direct guests

Escalate all issues and pertinent matters to the appropriate resource to ensure resolution

Demonstrate effort in maximizing revenue opportunities by offering to confirm space, offering stateroom category upgrades, and add-ons

Printer Technician CobraFlex Printers

Tempe, AZ 03/2024 to 05/2024

First line level technical support for DTF printers

Created Table of Contents and Index for help articles on the website. Claims Processor, State Farm Mutual Auto Insurance Company Tempe, AZ 05/2023-10/2023

Review claim for proper shipping information

Review all paperwork, and contact claimant or counsel for any discrepancies

Ship disbursements to appropriate recipient(s)

Mickey Whitaker Page 2

************@*****.*** 602-***-****

linkedin.com/in/mick-whitaker-49b39380/

Human Resources Administrative Assistant (2022-2023), Inventory Specialist (2019-2022), Office Assistant (2019) NightRider Jewelry, Chandler, AZ 09/2019 - 02/2023

Research Title 49 US Department of Transportation Federal Motor Carrier Service Administration, recommend appropriate licensure and registration tags for road show team

Perform pre-employment background checks for prospective employees

Research changes in employment law in all states with NightRider stores

Post classified ads and assist with interviews

Conduct training on I-9 forms for all store managers via videoconferencing

Schedule maintenance for corporate headquarters and be point of contact for all stores maintenance and repair needs

Provide customer service via walk-in, telephone, email, and LiveChat

Order office supplies

Edit and publish monthly newsletter

Customer Service Representative, Keap (Formerly InfusionSoft) Chandler, Arizona 09/2018 - 09/2019

Provide technical support for customer email campaigns

Try to meet metrics including call numbers and call times. Project Manager and Marketing Copywriter, Integrated Marketing Solution (dba GoPro Local) Chandler, Arizona 05/2011 - 08/2018

Create B2B marketing blog posts, articles, and press releases with backlinks and SEO keywords

Manage all projects and determine the level of writing necessary

Transcribe interviews between manager and clients

Edit websites and HTML tags

Post social media updates on Facebook, Twitter, Google Plus, YouTube and others

Create short videos with call to action

Assist with establishing client web authority

Answer phones

Greet walk-in customers

Substitute for manager at monthly Business Networking International meetings. EDUCATION/CERTIFICATIONS

Associate in Arts Communication Chandler-Gilbert Community College Chandler, AZ 05/2008

Graduate with Honors, High Distinction

Phi Theta Kappa

IT Fundamentals Certification, CompTIA 05/2018

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