Dynamic Sales & Operations Supervisor
Resume:
JOSEPH CONAGHAN
Freehold, NJ *****
********@*****.*** / 732-***-****
SUMMARY
Dynamic Sales Representative with years of experience in driving revenue growth, fostering client relationships, and implementing innovative sales strategies. Proven track record of achieving significant sales increases, building customer loyalty, and exceeding performance metrics. Adept at market research, client presentations, and collaborative teamwork to deliver high-impact results. Committed to fostering positive work environments and achieving goals through effective supervision and staff engagement.
Results-driven Supervisor with experience steering and directing all aspects of operations. Practiced in orchestrating multiple projects with competing priorities involving process improvements, safety initiatives and quality control. Recognized and commended for collaborating with upper management to achieve organizational objectives.
SKILLS
• Microsoft Office • Proficient in CRM Software and MS Office
• Adobe Photoshop • Internet applications
• Inventory management • Customer service
• Cash handling • Employee training
• Health and safety compliance • Team leadership
• Conflict resolution • Performance monitoring
• Vendor relations • Data analysis
• Processes and procedures • Financial management
EXPERIENCE
Supervisor / Wawa - Freehold, USA 01/2024 - Current
• Acts as the primary manager on duty, particularly during 2nd and 3rd shifts, ensuring smooth operations
• Handle customer inquiries, gather feedback, and support positive customer interactions
• Provides direction, feedback, and recognition to associates to improve productivity Ensure smooth coordination between associates, customers, and orders to deliver efficient and effective food and beverage service
•
• Manages vendor check-ins, inventory levels, and cash handling procedures
• Supervised daily operations to ensure smooth store functionality.
• Trained and mentored team members on customer service standards.
• Managed inventory levels and conducted stock replenishment as needed.
• Coordinated employee schedules to maintain optimal staffing levels.
• Ensured compliance with health and safety regulations throughout the store.
• Resolved customer complaints promptly to enhance satisfaction and loyalty. JC
• Implemented procedures for cash handling and register management effectively.
• Maintained cleanliness and organization in all areas of the store environment.
• Provided guidance and direction to subordinates regarding job duties and responsibilities.
• Resolved customer complaints in a timely manner while ensuring customer satisfaction.
• Monitored employee productivity to provide constructive feedback and coaching.
• Complied with company policies, objectives and communication goals. Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
•
CEO/Regional Sales Manager / New Jersey Singles, Inc. - Colts Neck, USA 01/2014 - 06/2023
• Oversee four offices to ensure goals are being met and exceeded
• Hiring and training of new employees
Inspire team performance daily using proven behavioral based coaching, motivation, and management skills
•
• Accounting: Paying bills, entering all sales into QuickBooks, and reconciling of all bank accounts
• Ensure all checks or cash brought in is promptly deposited into bank accounts Implement effective HR policies to ensure all practices are in compliance with labor and employment regulations
•
• Establish and implement strategies to meet/exceed sales quotas
• Payroll administration
• Lead generation via online marketing streams, such as, Google and Facebook
• Oversaw business operations to streamline processes and improve efficiency.
• Collaborated with vendors to create promotional materials and online content.
• Managed daily operations of business, including hiring and training staff.
• Ensured compliance with local, state, and federal regulations.
• Oversaw budgeting and financial management.
• Identified new opportunities for growth, expansion, and diversification.
• Provided direction and guidance to employees.
• Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
• Developed sales strategies to increase market share and customer retention.
• Trained and mentored sales team on product knowledge and effective selling techniques.
• Collaborated with marketing to create promotional materials and campaigns.
• Analyzed customer feedback to improve service quality and product offerings.
• Established relationships with key clients to enhance business partnerships.
• Coordinated sales events to promote products and engage potential customers.
• Monitored sales performance metrics to guide team efforts and improve results.
• Utilized CRM software systems to track leads, contacts, opportunities, orders.
• Created detailed reports of sales performance, forecasting future trends in direct sales.
• Developed promotional materials to support direct sales initiatives.
• Collaborated with internal teams such as marketing and operations on joint projects.
• Ensured compliance with company policies and procedures related to direct sales activities.
• Resolved customer complaints regarding product quality and service issues in a timely manner.
• Directed daily operations including hiring and training new employees and scheduling shifts.
• Identified potential new markets for direct sales products and services.
• Developed and implemented successful strategies to increase direct sales revenue.
• Resolved customer complaints regarding sales and service.
• Assigned, managed, and tracked many leads per month. Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
•
• Directed strategic initiatives to enhance client engagement and satisfaction.
• Generated leads through targeted outreach and relationship-building efforts.
• Managed customer inquiries, providing information on products and services.
• Collaborated with marketing team to develop effective lead generation strategies.
• Maintained accurate records of leads in CRM software for tracking purposes. Identified valuable leads through several key methods, including social media, networking events, and targeted marketing.
•
01/2015 - 01/2023
Colts neck Highschool Football coach / Colts neck Highschool - Colts Neck, New Jersey Develops student athletes, committed to the personal development of each player on the roster, including teaching maneuvers and plays relating to the position assigned
•
Assists students in developing a competitive nature, teach ethical behavior, good sportsmanship and assist in the development of leadership skills
•
Meet with players, parents and other relevant individuals in discussing the enrollment of a new player in a specific program
•
Assists in developing game plans and strategies through film work, as well as adjusting them according to various game situations
•
• Supervise weight room during regular season and off-season
• Teach and maintain safety standards at all times, as outlined by the NJSIAA.
• Meets with athletes during and after season to ensure academic standards are being met
• Ensures fundraising goals are being met and exceeded 01/2010 - 01/2013
Director of Internet Marketing and Reputation Management / New Jersey Singles - Colts Neck, USA Developing and implementing a social media strategic plan, which has resulted in improved customer awareness, enhanced brand recognition, and market share increase
•
Creating and distributing marketing materials in order to generate more qualified leads. This includes, but is not limited to, direct mail, google, and Facebook
•
• Overseeing and updating multiple websites/blogs in order to optimize company visibility EDUCATION AND TRAINING
Bachelor of Science: Sport Administration
University of Louisville - Louisville, KY
Semester of Division II Football
Clarion University
Injury resignation and transfer
CERTIFICATIONS
CPR/AED Certified
REFERENCES
References available upon request.
Contact this candidate