Customer Service & Data Entry Specialist
Resume:
CUSTOMER SERVICE REPRESENTATIVE
TAKEYTRA TRAMBLE 10604 Chesapeake Drive
Dallas, Texas 75217
T: 469-***-****
E: ***************@*****.***
ABOUT
EXPERIENCE
METANOYIA LLC
Remote Data Entry/Customer Service Specialist
• Entered and maintained accurate client and business data into proprietary systems, ensuring error-free records.
• Responded to customer inquiries via phone, email, and chat, providing exceptional service and timeily resolutions.
• Managed confidential client information with the utmost professionalims and adherence to data security protocols.
• Streamlined data management processes to improve operational efficiency.
• Assisted in compiling reports and analysis for business decision- making.
COMMON GROUP LLC
Remote Data Entry Specialist
• Managed and entered large volumes of real estate transaction data, ensuring all records were accurate and up to date in databases and CRM systems.
• Utilized Microsoft Excel to create and maintain property listings, track financial transactions, and generate reports, ensuring timely and accurate data entry.
• Collaborated with the project management team to input data for property assessments, market analysis, and investor reports. WESTERN/BRIDENT DENTAL
New Patient Services Representative
• Answered 200+ inbound calls daily, scheduled appointments, and entered data into the computerized system with high accuracy.
• Registered new patients, verified and updated personal and insurance information in the system.
• Entered confidential health and financial data while ensuring HIPAA compliance and maintaining patient privacy.
• Provided excellent customer service, ensuring a positive experience for patients and staff.
• Supported office operations by maintaining accurate patient records and managing appointment schedules.
TAG MOBILE LLC
Compliance Specialist
• Developed and maintained policies to ensure compliance with legal and ethical standards.
• Collaborated with departments to resolve compliance issues and directed them to proper channels.
• Entered and maintained accurate records of violations for audits. 2024 - Present
2022 - 2024
2016 - 2022
2015 - 2016
Customer Service Professional with 20+ years of experience delivering exceptional support across various industries. Expertise in resolving complex issues, enhancing customer satisfaction, and driving process improvements. Skilled in data entry, remote work, and building lasting customer relationships. Additional significant work experience with Homeward Residential (Final Settlement Specialist, 2009-2013) and Bank of America (Forclosure Specialist, 2005-2009)
SKILLS
Customer Service: Extensive experience in
servicing clients and customers, ensuring
satisfaction and resolving inquiries promptly
and professionally.
Compliance & Risk Management:
Knowledgeable in compliance operations,
conducting audits, and performing risk
management assessments to ensure business
and customer protection.
Data Entry & Documentation: Skilled
in accurate data entry and maintaining
detailed records, ensuring data integrity and
confidentiality.
Communication: Strong verbal and written
communication skills; known for clear
and ethical interactions with customers,
coworkers, and business stakeholders in both
public and private sectors.
Problem Solving: Proficient in identifying and
resolving complex issues, managing multiple
tasks simultaneously, and ensuring efficient
workflow.
Proficient in Microsoft Word, Excel,
PowerPoint, Outlook, CMR systems and
databases.
EDUCATION
1989 - 1993
Wilmer Hutchins (High School)
Dallas, Texas
ACCOMPLISHMENTS
Promoted to Compliance Director Assistant
within a short timeframe due to strong
performance and ability to address critical
compliance Coordinated issues. with cross-functional teams to identify process gaps and implemented “best
practice” solutions, improving operational
efficiency. Consistently received positive evaluations from customers for exceptional service and
effective problem resolution.
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