Office Operations & Customer Care Specialist
Resume:
B E Bobbi Estes
Hartford, KY ***** 270-***-**** *********@*****.***
PROFESSIONAL
SUMMARY
SKILLS I'm a 49 yr old female who's hard
work and determination has
always allowed to to shine in
school or work. The golden rule
it's important. Actively listen to
members, all I need is a blessing!
WORK HISTORY INBOUND CALL CENTER REPRESENTATIVE 02/2023 to 06/2025 Humana Louisville, KY
Answered 50-75 calls per day, navigated and explained these benefits to member, filled grievances and appeals, found missing payments and accts receivable, meeting and exceeding metrics, keeping open communication with coworkers in zoom meetings and with management, always adapted to fast paced changing environment
OFFICE MANAGER 05/2003 to 09/2018
Above All Roofing And Construction Hartford, KY
Payroll, accounts receivable, accounts payable, Microsoft excel, met and exceeded metrics expectations and excelled at making sure customer complains were addressed, escalated calls to correct dept. Ordered supplies and delivered supplies, coordinate schedules EDUCATION Associate of Science Computer Networking 05/2000 ITT Technical Institute, Newburgh, IN
Contact this candidate