Administrative Bookkeeping and Office Specialist
Resume:
Shannon Gibson
Washington, DC ***** +1-202-***-**** ***************@*****.***
Professional Summary
Proficiency in Microsoft SQL encompasses a comprehensive understanding of Microsoft Excel, PowerPoint, and Word, in addition to the broader Microsoft Office Suite and various Google Workspace applications, including Docs and Sheets. I believe my skill sets match the position description found on the Indeed website, and would appreciate an opportunity to join your team. To show my interest, I’ve attached my resume as well and look forward to hearing from you soon. Thank you for your time and consideration.
Willing to relocate: Anywhere
Work Experience
Notary Public
Washington, DC
April 2025 to Present
A notary public is responsible for overseeing the notarization of various documents, including wills and powers of attorney, and also collaborates with after-school programs and senior citizen residences. Customer service representative
The Home Doctor Falls Church, VA
October 2024 to April 2025
• Collaborated with managers to create optimized schedules that met both employee availability and business needs
• Provided exceptional customer service by promptly addressing and resolving customer inquiries, concerns, and complaints
• Assisted in scheduling appointments for executives, managers, and other staff members using an electronic calendar system
• Piloted remote/virtual work arrangements during periods of disruption (e.g., pandemic), ensuring smooth transition/ continuity of operations
Unarmed Security
Allied Universal Security Services Washington, DC October 2023 to December 2024
• Provide customer service to our clients by carrying out safety and security procedures, site-specific policies and when appropriate, emergency response activities
• Respond to incidents and critical situations in a calm.
• Conduct regular and random patrols around the business and perimeter. Working environments and conditions may vary by client site.
Remote Customer Service Rep
Department Of Employment Services Washington, DC May 2021 to June 2023
• Contacting customers answering phone calls
• Responding to emails
• De-Escalating account issues with Claimants
• Confirming claimant programs and benefit status and or availabilities
• Conduct regular and random patrols around the business and perimeter. Customer Service Representative
Ashley Furniture Industries Falls Church, VA
October 2018 to January 2020
● Provided Switchboard Support in a fast past setting
● Processed customer accounts, payments and maintain detailed filing system
● Generate email response between Headquarters, Delivery Centers
● Provided conflict resolution concerning deliveries, orders and other discrepancies Receptionist
Nattak Investment Washington, DC
May 2017 to December 2018
● Maintained an audit ready filing system, and archiving when found necessary
● Continued switchboard coverage taking messages primarily for owner
● Assist by scheduling and finalizing collaborative conferences which were held on and offsite
● Assisting entire office staff with various daily operations Administrative/Bookkeeping
Fairies Crossing Landscaping Washington, DC
May 2016 to August 2016
• Assist owner by maintaining onsite files by use of QuickBooks and other Microsoft Office Tools
• Team lead responsibilities maintaining on hand supplies, orders and deliveries
• Conduct regular and random patrols around the business and perimeter. Hostess Manager
Reservoir Restaurant Arlington, VA
August 2015 to May 2016
● Assist management with conflict resolution referencing customers or employee related issues
● Provided assistant manager support overseeing specific duties during his/her absence
● Maintained onsite filing system concerning huge events, special occasions and more Host
Tash Restaurant Washington, DC
June 2013 to August 2015
• Proficient in Microsoft Office
• Type 45 WPM
• Ability to process expense reports
• Knowledge of preparation of income reports
• Experience processing account receivables and processing onsite cash payments on a daily basis Remote Customer Service Representative
Education
Business Administration (Trade school)
Career Technical Institute of Washington Washington, DC March 2014 to June 2015
High school diploma
Dunbar SHS Washington, DC
August 2002 to June 2005
Associate's degree
Business Administration, Bookkeeping, Mail Clark, (Career Technical Institute) Skills
Outdoor work Word processing Cleaning Security Organizational skills Regression analysis Productivity software Writing skills Caregiving Customer service Microsoft Office Medical administrative support Cash handling Telecommunication Google Suite Experience with children Front desk Payroll direct deposit management Multi-line phone systems Grammar Experience Team motivation (leadership skill) Guest services Microsoft Excel Contracts Mobile devices Management Editing Working with people with disabilities Customer communication SharePoint Warehouse experience Receptionist experience within hospitality industry Warehouse management system Phone communication Virtual client meetings Home care Communication skills Immunizations Document management Phone call management English Windows Serving Customer inquiry handling Childcare HRIS Agile Medical receptionist Maximo ADP Google Docs Guest relations CCTV Dental receptionist Strategic planning Leadership Attention to detail Live chat Paychex Task prioritization Microsoft Outlook Recruiting Calendar management Client interaction via phone calls Analysis skills Property management Data entry Human resources Computer skills Technical Proficiency Appointment scheduling Handling customer inquiries Microsoft Teams Computer operation Typing Time management Adobe Acrobat Phone etiquette Medical scheduling Data analytics Wage calculation Solution development Certified QuickBooks Specialist; Hands on Administrator, Accountant and Bookkeeper; Restaurant Management; Microsoft Office and completed extended education at the Career NetSuite Record keeping Administrative experience Clerical experience Office management Computer literacy Paralegal Talent management Patient service Microsoft Access Microsoft Word Human resources management Conflict management Call center management Filing Client relationship development QuickBooks Payroll Research Proofreading Hair styling Surveillance Customer relationship building Client email correspondence Teamwork Hospitality Cash register Dog handling POS systems X-Ray QuickBooks
Certifications and Licenses
Q Clearance
August 2023 to August 2027
Clearance was obtained through the Smithsonian.
Top Secret Clearance
PMI-SP
PMI Certification
Professional In Human Resources
PERC Card
Class D Security
Secret Clearance
Confidential Clearance
Armed Security License
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