ESL Instructor and Office Support Specialist

Skills

Experience

SARAH MARSHALL

787-***-**** *******@*****.*** Fajardo, PR 00738

Skilled in ESL instruction and effective communication, leveraging multimedia tools to enrich learning environments and refine teaching strategies based on student feedback. Expertise in customer service and scheduling, ensuring seamless operations and client satisfaction. Adept at managing office tasks with a focus on accessibility and record maintenance.

• Customer service expertise • Sales and closing record

• ACA policy knowledge • Office management

• ESL instruction • Effective communication

• Scheduling and calendar management

ESL Teacher

APPLE PIE ENGLISH

February 2019 - Present

• Prepared lesson plans and activities to improve vocabulary, pronunciation and grammar.

• Fostered supportive and inclusive classroom environment.

• Documented student data and maintained records to support information accessibility.

• Established a positive learning environment in the classroom. Appointment Scheduler

AUTOMATIC APPOINTMENTS

August 2025 - October 2025

• Acted as first point of contact and set appointments for prospective clients.

• Developed extensive knowledge of products and services to better assist customers.

• Set up appointments with interested customers according to schedule availability.

• Maintained accurate records of all scheduled appointments. Licensed Health Insurance

VITALITY GUARD INSURANCE

October 2024 - May 2025

• Cross-checked and met policy requirements to fast-track request processing.

• Set up clients with new policies, calculated premiums, and established payment methods.

• Customized insurance programs for customers to cover target risk types.

• Participated in ongoing training to enhance own job skills and knowledge. Assistant Office Manager

LUCKY'S MARKET

Education

Certifications

February 2018 - January 2019

Entered into a spreadsheet the daily sales from the previous day, entering in all the relevant information and emailing that spreadsheet to the necessary people.

•

Managed daily operations of the office including ordering equipment, supplies, answering phones, distributing mail, faxes.

•

• Resolved customer service issues in a timely fashion utilizing effective communication skills.

• Performed general bookkeeping duties such as reconciling accounts payable and receivable records. Bachelor of Arts in Missions/Office Administration Maranatha Baptist University, Watertown, WI

Associate of Arts in Christian Service/Children's Ministries Maranatha Baptist University, Watertown, WI

• TESOL Certified, 2026 • Life and Health Insurance Certification, 2024

Contact this candidate