Senior IT Leader with Data Entry Experience
Resume:
KURT R. RIESTER ***-* N Lake Pine Drive
SENIOR TECHNOLOGY LEADER Lakeside Marblehead, OH 43440
********@*****.***
Executive Summary
30+ year career in the corporate world, with a primary focus on Information Technology leadership roles. Always striving to build strong teams that provide that highest level of customer service and satisfaction.
Primary areas of expertise:
* Client Relationship Management * Quality and SLA Assurance * Sales Support
* Strategic Planning * Leadership, Coaching & Mentoring
* Risk and Compliance Management * Account Revenue & Growth * Program Management
* Governance Oversight
Professional Experience
Russell Real Estate Services – Catawba Aug 2021 – Oct 2023
Licensed Real Estate Professional
Alliance Data, Columbus, OH 2013 – Oct 2019
Senior Director, IT Governance
Established governance framework for managing companies’ largest IT Service Provider, ensuring contract adherence and consistent above target performance against SLAs.
Managed technology partner supporting Loyalty Rewards platform, providing capability owner with governance oversight, proven methodologies for tracking and improving overall performance and contract negotiation for improved SLAs and overall accountability for continuous service improvements.
Managed and continuously evolved internal IT Governance framework inclusive of all aspects of Problem, Incident, Change and Asset Management.
Built and oversaw IT Communications function providing communications to all internal business and external brand partners for all Card Services.
Owns and manages a budget of $68M with variance never exceeding 1%.
Fujitsu America, Columbus OH 2009 – 2013
Director, Service Delivery Management / Governance 2010 – 2013
Lead the Account Team responsible for Service Delivery and IT and Contractual Governance for one of Fujitsu America’s Top 10 clients.
Managed $40M+ of outsourced IT services with key responsibilities in the following areas:
* Client Relationship Management * Quality and SLA Assurance
* Leadership, Coaching and Mentoring * Risk and Compliance Management
* Account Revenue and Growth * Program Management
* Strategic Planning / Client to Service Provider Alignment
Program Manager, Account Management 2009 - 2010
Organized and implemented a joint Program Office and acted as PMO Governance lead on the joint Governance Committee between service provider and customer, ensuring all requested work was completed according to contractual guidelines.
Ensured that internal, service provider sponsored projects, caused no impact to the external customer.
Served as the primary Account Team contact for all customer requests for new project work as well as pricing for new services.
Acted as liaison between the external customer and Infrastructure support resources to ensure successful completion of all major initiatives ranging from new client acquisitions to system enhancements. .
Alliance Data, Columbus, OH 2002 - 2009
Project Manager, Senior Advisor
Managed all infrastructure related projects impacting the Retail and Corporate lines of businesses.
Consistently managed multiple projects within timeline and budget.
Successfully managed all project components for the installation of a fully redundant power infrastructure and generator system for one of Alliance’s primary data center locations within budget and with zero impact to internal and external customers.
JPMorgan Chase, Columbus, OH 1998 - 2002
Vice President, Computer Operations 1999 - 2002
Provided oversight to Enterprise Computer Operations, Production Support, Change Control and Job Scheduling for all the mortgage businesses.
Responsible for supporting six direct reports with staffs supporting multi-platform environments in Ohio, New Jersey, Florida and California.
Successfully managed a $17 million budget, reducing base line expenses by a minimum of 10% on an annual basis.
Consolidated two data centers (Cleveland, OH and San Diego, CA) with a reduction of 20+ FTEs and an annual budget savings exceeding $2 million dollars.
Initiated and sponsored a process automation initiative that automated 100+ manual operations processes, drastically reducing error rates and improving customer SLAs.
Served as Executive Sponsor and Senior PM Advisor on the conversion of the mainframe environment VSE system to MVS, including an upgrade of the operating system and all associated system software.
AVP, Operations Project Management 1998 - 1999
Created and managed an Operations Project Management group responsible for all high priority infrastructure related projects with focus on assembling cross-department project teams and ensuring resources, tasks and costs were managed effectively.
Served as the primary Program Manager for the mortgage business’ Operational Readiness Y2K certification project which resulted in the successful certification of all hardware, operating systems, third party software and primary business applications on multiple platforms.
Served as Project Manager for extending the DMZ from a corporate data center in New York, NY, moving all Mortgage web applications to a new Mortgage data center in Columbus, OH.
Alliance Data, Columbus, OH and Dallas 1996 - 1998
Limited Credit Services, Columbus, OH 1990 - 1996
Midland Mutual Life Insurance, Columbus, OH 1985 - 1990
Education
Ohio Business College Real Estate 2021
Fisher Business College (Ohio State University) Executive Leadership Program 2012
DeVry Institute of Technology Computer Science 1987 – 1989
Columbus State Community College Business Administration 1986 – 1987
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