Customer-Focused Care and Education Professional

Mary Shaver

Louisa, VA

Email: ***********@*****.***

Phone: 434-***-****

Professional Summary

Dedicated professional with exceptional customer service skills seeking a career opportunity that promotes professional growth while adding value and supporting the success of the organization.

Core Competencies

Meets and exceeds company standards

Strong team player with a collaborative mindset

Effective problem-solving skills

Ability to work independently

Thrives in fast-paced environments

Outstanding oral and written communication skills

Willing to assume a variety of role assignments

Ability to coordinate, analyze, observe, and make sound decisions

Detail-oriented with a proven ability to meet deadlines

Professional Experience

Lead Teacher

Jupiter Learning Center — Louisa, VA

March 2025 – Current

Planned and implemented an age-appropriate curriculum to support early childhood development

Supervised and mentored assistant teachers and classroom aides

Created a safe, nurturing, and engaging classroom environment

Communicated regularly with parents and guardians regarding children’s progress and individual needs

Ensured compliance with licensing requirements and health and safety regulations

Observed, assessed, and documented child development and growth daily

Patient Companion / Safety

University of Virginia — Charlottesville, VA

March 2023 – March 2025

Stayed with assigned patients at all times unless properly relieved

Monitored patients for unsafe behaviors such as falls, wandering, or self-harm

Prevented injuries by intervening in unsafe activities

Maintained safe, clutter-free patient environments

Reported immediately if patients attempted to leave or showed agitation

Promptly reported any changes in patient condition or behavior to nursing staff

Documented observations accurately and clearly

Communicated professionally with healthcare staff, patients, and visitors

Assisted with non-clinical tasks, such as adjusting pillows, locating call lights, and ensuring patient comfort

Maintained patient privacy and confidentiality (HIPAA compliance)

Followed infection control and safety procedures

Adhered to all hospital and facility policies regarding patient observation

Stayed calm and alert during emergencies, notifying nursing or security staff immediately

Patient Access Coordinator

Martha Jefferson Hospital — Charlottesville, VA

March 2014 – May 2023

Verified patients’ diagnostic and financial information and accurately entered it into hospital systems with 99% accuracy

Ensured patients understood HIPAA and consent forms

Handled large volumes of internal and external calls, including scheduling appointments such as mammograms

Worked closely with physicians to coordinate patient care and ensure smooth workflow

Greeted patients warmly, creating a welcoming and supportive environment

Achieved 99% accuracy on all patient registrations and insurance eligibility verification

Exceeded copayment collection goals for the FSED and Medical Imaging departments

Certified Health Care Access Associate (CHAA) and CPR certified

Cross-trained with all imaging departments, maintaining strong knowledge of insurance companies and patient rights

Collection Representative

Lexis Law Publishing — Charlottesville, VA

2000 – 2001

Managed collections for clients while maintaining professional communication

Contacted customers to resolve outstanding balances and negotiate payment plans

Maintained accurate records of all collection activities

Ensured compliance with company policies and regulatory requirements

Customer Solutions Representative

Sprint Telecommunications, Inc. — Charlottesville, VA

1972 – 2000

Provided customer service and technical support to clients

Assisted customers with account management, billing inquiries, and service issues

Maintained detailed records of customer interactions

Demonstrated problem-solving and conflict resolution skills

Supported sales and service initiatives to enhance customer satisfaction

Sales Associate / Assistant Manager

Dollar Tree — Charlottesville, VA

October 2020 – October 2022

Assisted with all store functions and day-to-day activities as directed by the Store Manager

Performed all opening and closing procedures in the absence of the Store Manager

Helped protect and secure all company assets, including store cash

Adhered to company policies and safety guidelines

Maintained a professional and friendly environment with customers, subordinates, and supervisors

Managed all areas of the store, including the stockroom and sales floor, to company standards

Oversaw daily store activities and supervised hourly associates as delegated by the Store Manager

Assisted with receipt and return of DSD merchandise

Caregiver / Personal Care Assistant

Private Company — Different locations

2000 – 2010

Monitored vital signs, including blood pressure, pulse, temperature, and respiration

Documented client care in appropriate forms

Administered prescriptions and over-the-counter medications as directed

Reported sudden changes in clients’ physical, mental, and emotional health to family members

Provided personal grooming and assisted with mobility, including transferring clients between bed and wheelchair

Encouraged and assisted with activities tailored to clients’ needs

Managed household tasks and maintained clients’ living spaces

Provided compassionate care, understanding, and support to clients to enhance the quality of life

Education

High School Diploma — Lane High School, June 1972

Certifications & Licenses

CPR Certified

MAT Certification

Basic First Aid Certification

Certified Health Care Access Associate (CHAA)

Additional Skills & Abilities

Excellent customer service skills and ability to handle difficult situations with tact

Exceptional phone etiquette

Proven leadership skills

Strong organizational and multitasking abilities

Ability to work independently or as part of a team

References

Available upon request

Contact this candidate