Customer Service Lead Seeking Fast-Paced Role in CO
Resume:
E V E EG G O N Z A L E S
G U E S T E X P E R I E N C E D I R E C T O R
C O N T A C T
************@*****.***
Denver, CO.
Flushing High School
-Graduated 2021
Mott Community College
Associate of Arts studies, completed one
year of coursework
E D U C A T I O N
S K I L L S
Customer Service
Front Desk Operations
Appointment Scheduling
Cash Handling
POS Systems
Phone Etiquette
Time Management
Organization
Multitasking
P R O F I L E S U MMARY
Customer-focused professional with experience in front desk operations, customer service, retail sales, and administrative support. Skilled in appointment scheduling, POS systems, cash handling, and multitasking in fast-paced environments. Recognized for strong communication, organization, and the ability to create positive guest experiences while maintaining efficient daily operations.
WORK E X P E R I E N C E
Flushing Valley Golf Course 2023-2025
Pro shop Attendant
2022-2026
Jp’s/Jacks place
Bowling Attendent/ Waitress/ Second Bartender
Escape Day Spa 2022-2026
Receptionist
Greeted and assisted members and guests, providing excellent customer service in a friendly, fast-paced environment
Managed tee time bookings, check-ins, and payments using point-of-sale and scheduling systems
Sold golf merchandise, including apparel, equipment, and accessories, while maintaining product knowledge to assist customers effectively Handled inventory restocking and assisted with product ordering Delivered friendly and efficient customer service in a fast-paced entertainment and dining environment.
Answered phone calls, scheduled lane reservations, and assisted guests with pricing, events, and general inquiries.
Assisted with bartending duties, including preparing beverages and verifying customer orders.
Maintained a clean, organized, and safe environment by sanitizing seating areas, restocking supplies, and following health and safety standards. Managed front desk operations, greeting clients and providing professional customer service in person and over the phone.
Scheduled, modified, and confirmed appointments using salon scheduling software.
Processed client check-ins and check-outs, handled payments, and maintained accurate transaction records.
Answered customer questions regarding services, pricing, and availability. Assisted with salon cleanliness by organizing the reception area and helping maintain a clean, welcoming environment.
References
Nick Pointer
Owner
Known since 2025 from Escape
Tom Rose
Manager
Known since 2021 from Jp’s
Crystal Massimino
Owner
Known since 2021 from Jp’s
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