Remote Customer Service Professional with Strong Communication

Wendy Sugimura

**********@*****.*** 416-***-**** Mississauga, ON

PROFESSIONAL SUMMARY

Detail-oriented Administrative & Operations Coordinator with extensive experience supporting business operations, client engagement, and financial processes in fast-paced environments. Proven ability to prepare professional reports, manage high-volume data, coordinate schedules, and deliver exceptional customer service. Advanced in Microsoft Office with strong skills in presentation creation, documentation, and workflow coordination. Recognized for accuracy, discretion, and producing high-quality work under tight deadlines.

CORE SKILLS

Administrative & Team Support

Proposal & Report Preparation

Client Communication & Customer Service

Calendar & Meeting Coordination

CRM & Database Management

Document & File Management

Microsoft Office (Word, Excel, Outlook, PowerPoint)

Marketing Materials & Presentation Support

Attention to Detail & Accuracy

Cross-functional Collaboration

PROFESSIONAL EXPERIENCE

NEXENT INNOVATIONS – Mississauga, ON

Office Coordinator, Accounting & Technical Support Representative

Oct 2016 – Present

Prepare high-quality reports, financial summaries, and client-facing documentation to support business operations and decision-making.

Manage client billing, invoicing, and data tracking systems, ensuring accurate and up-to-date records across CRM and ERP platforms.

Coordinate schedules, track action items, and support internal communication to ensure timely completion of projects and requests.

Serve as first point of contact for client inquiries via phone and email, delivering responsive and professional customer service.

Maintain organized documentation and ensure compliance with company procedures and approvals.

Handle sensitive financial and client information with a

SALADLAND & SAMICKS FOOD – Mississauga, ON

Operations & Procurement Lead

Oct 2013 – Apr 2016

Coordinated day-to-day office operations, including scheduling, purchasing, and communication with vendors and clients.

Managed high-volume data entry and maintained accurate records for 50+ vendor accounts and transactions.

Prepared internal reports and tracked budgets, timelines, and vendor performance.

Supported project coordination and execution, ensuring deadlines and operational goals were met.

Delivered excellent customer service in a fast-paced, high-demand environment.

CHARTWELL HOUSE EARLY LEARNING CENTRE – Oakville, ON

Lead Educator & Administrator

Oct 2012 – Aug 2013

Coordinated schedules, organized documentation, and maintained structured administrative systems.

Prepared reports and ensured compliance with organizational standards.

MRS. PARKS NURSERY SCHOOL – Toronto, ON

Educational Program Coordinator

Sept 2010 – June 2011

Maintained accurate records, verified documentation, and supported administrative workflows.

KIDS OASIS DAYCARE INC. – Toronto, ON

Founder & Managing Director

July 2000 – July 2010

Managed business operations, including client relations, financial tracking, and reporting.

Coordinated communications, scheduling, and service delivery to clients.

GLUSKIN SHEFF & ASSOCIATES INC. – Toronto, ON

Executive Assistant to CEO & CIO

July 2000 – July 2010

Coordinated executive calendars, meetings, and communications in a fast-paced corporate environment.

Supported preparation of reports, financial tracking, and internal communications.

Acted as liaison between clients and internal teams, ensuring professional and timely communication.

TECHNICAL SKILLS

Microsoft Office 365 (Word, Excel, Outlook, PowerPoint)

CRM & ERP Systems

Advanced Excel (PivotTables, formulas, data analysis)

Experience creating reports, presentations, and structured documentation

EDUCATION

Early Childhood Education Diploma

Canadian MotherCraft, Toronto, ON

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