PSIRA Grade C Security Professional with 6+ Years Experience
Resume:
May **** - Contract
Apr2018 - May2019
2025
2018
2013
Mulalo Tshikalange
** ********* ****** ********** ******** 0125/ Gender: Female/ PSIRA : Grade C/ Reg no : 4874010/ Valid : 26 Feb 2027/ Driving Licence : Code 10-071******* ************@*****.***
Objective
Dedicated PSIRA Grade C Security Officer with NCV Office Administration NQF Level 4. Over 6 years combined work experience with strong admin, communication, and vigilance skills. Proven reliability from 3 years 11 months at Masana Hygiene Services where I was trusted with site access and followed strict procedures. Gained conflict-handling and detailed report writing skills from 2 years in a call centre, plus loss prevention awareness from retail stocktaking. Physically fit, alert, and available for day/night shifts, weekends, and public holidays. Fluent in English, Tshivenda, Sepedi, Xitsonga. Experience
Masana Hygiene service PTY LTD
Site Assistant
1. Trusted with site access keys and followed client security protocols on corporate premises. 2. Monitored premises for safety hazards, unauthorized access, and suspicious activity. 3. Reported security breaches, equipment faults, and maintenance issues to supervisors. 4. Ensured compliance with health, safety, and confidentiality procedures daily. 5. Maintained high standards of professionalism when interacting with clients and staff. Tele- Tech
Call Center Agent
1. Handled high-volume inbound calls and de-escalated client complaints professionally. 2. Maintained accurate logs, captured data, and produced detailed incident reports. 3. Identified trends in calls and alerted management to potential security/system issues. 4. Followed strict POPIA and confidentiality procedures. IEC
Voting Officer
1. Verified voter identities and controlled access to voting stations. 2. Ensured electoral procedures and security protocols were followed. 3. Reconciled ballot papers and completed official results documentation. Ghetto stocktaking
Stocktaker
1. Ensured safety and security of storehouse stock and personnel. 2. Conducted inventory counts, reported discrepancies, and documented damages. 3. Maintained accurate stock registers and coordinated with management on shortages. Education
Sizwane Security Services and Training
Psira Grade C
Grade E, D& C
Tshwane south college
Ncv Office Administration
NQF Level 4
Flavour Mareka high School
Grade 11
Skills
Access Control & Visitor Management
Patrolling & Perimeter Checks
CCTV Monitoring & Observation
Incident & OB Report Writing
First point of contact & Reception duties
Stock Control & Loss Prevention
Data Capturing & Admin MS Office
Conflict De-escalation & Customer Service
Reference
Mrs H Matho-Denga - Masana Hygiene service PTY LTD HR
hr. ******@*******.**.**
Mrs M Maseka - Masana Hygiene Services PTY LTD
Supervisor
Mr H Makhili - IEC
IEC Presiding officer
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