Certified Product Owner, Scrum Master, Six Sigma Black Belt

Certified Product Owner, Scrum Master & Six Sigma Black belt, carrying multiple hats as a Product Owner, Scrum Master and Project Manager with over of 15+ experience. Demonstrated ability to motivate, organize, lead and coach Scrum teams across multiple locations and teams, with a track record of delivering business outcome on time, under budget and exceeding expectations.

CAREER SUMMARY

·Proven Product Owner with deep experience shaping product strategy, defining customer-centric roadmaps, and translating business needs into actionable, high-value backlogs. (Certified Scrum Product Owner – CSPO; Six Sigma Black Belt)

·Hands-on leadership in Agile delivery, expertly guiding cross-functional teams through Scrum and Kanban frameworks to accelerate value delivery and improve predictability. (Certified ScrumMaster – CSM)

·Drove the organizational shift from traditional SDLC to Agile, establishing continuous delivery practices, modernizing team rituals, and enabling faster iteration cycles.

·Expert facilitator of product and team ceremonies — backlog refinement, sprint planning, daily scrums, reviews, and retrospectives — ensuring clarity, alignment, and steady momentum toward product goals.

·Strong stakeholder partnership skills, adept at eliciting customer insights, gathering requirements from diverse business and technical groups, and aligning stakeholders around a clear product vision.

·Collaborative influencer, fostering high-trust relationships across engineering, business units, support teams, and leadership to drive adoption, resolve blockers, and deliver impactful product outcomes.

·Data-driven product decision-maker, leveraging user feedback, operational metrics, and market signals to prioritize strategically and maintain a relevant, value-focused product backlog.

PROFESSIONAL EXPERIENCE

CENTER DIRECTOR/OWNER OF CODE NINJA (Aug‘ 23 – Dec‘ 2025)

Owned and operated a kids’ coding center, overseeing strategy, operations, and the overall learning experience for 75+ students with a 15-member staff.

Designed and continuously improved coding programs and camps by incorporating student progress insights, parent feedback, and emerging market trends.

Managed daily operations, scheduling, staffing, and facility oversight to ensure a safe and engaging environment.

Hired, trained, and mentored instructors, fostering a high-performing, customer-focused team.

Served as the primary parent liaison, improving satisfaction and retention through consistent communication.

Grew enrollment through community outreach, events, partnerships, and CRM-driven follow-up.

Tracked KPIs, managed budgets, and implemented process improvements to increase efficiency and profitability.

SPACEPOINTE. INC Dayton, Ohio

Product Owner & Scurm Master Feb 2018 –Aug 23

As a Product Owner:

Developed the vision and strategy for a market analytics product catering to diverse clients within the retail industry and coordinating amongst carious stakeholders

Facilitating cross-functional requirements gathering sessions to develop an integrated market analytical tool that provided valuable insights to retail manufacturers, companies, and brand owners.

Collaborated with Technology, Market, Customer Success, and Finance teams to identify product features and translate business rules, requirements, and process flows into User Stories using tools like Pivotal Tracker and Jira.

Took ownership of backlog grooming to ensure product backlog remained relevant and prioritized.

As a Scrum Master:

Acting as a servant leader, supporting the team in self-organizing and making decisions, while fostering a culture of trust, openness, and accountability.

Championed the adoption of Agile methodologies, promoting best practices and facilitating scrum ceremonies such as standups, retrospectives, and sprint demos for multiple teams of 7-9 members.

Expertly promoted continuous improvements and fostered innovation to increase team productivity.

Facilitated effective communication and collaboration within and across multiple Agile teams, ensuring that all team members were aligned and working towards common goals.

Guided teams in adopting Agile principles and practices, including Scrum framework, Kanban, and other Agile methodologies, to drive efficient and effective product development.

Proactively identified and addressed potential roadblocks and impediments, such as dependencies, bottlenecks, and conflicts, to keep the team's progress on track.

Conducting regular retrospectives to gather feedback and insights from team members, identifying areas of improvement and implementing changes to enhance team performance.

Kept up-to-date with the latest Agile trends, practices, and tools, and actively shared knowledge and best practices with the team, promoting a culture of continuous learning and improvement.

Played a key role in the successful adoption of Agile practices in the organization, advocating for Agile values, principles, and practices, and helping to establish Agile mindset and culture.

Other Responsibilities:

Created detailed diagrams depicting current and future state business/operations and technical processes for strategic analysis and planning purposes.

Expertly promoted continuous improvements and helped teams increase productivity and foster innovation.

DAYTON GASTRO Dayton, Ohio

Operation Manager: April 2015-Dec 2017

Managing operational process, planning, performance improvement

Act as a liaison for all IT related issues with All Scripts, Epic and Microsoft support personals.

Ensuring all operation are carried on in an appropriate cost-effective way

Manage budget and forecast

Recruit train and supervise staff

Find ways to find quality of customer service

Closely work with insurance clients on Risk Adjustment.

Team Management, HR administration, which included job interviews

Lead first level support for all external computer applications including – Patient management portals (All scripts - desktop application Tiger, and Server Support)

CITY OF MIAMISBURG Dayton, Ohio

Volunteer: 2009 – 2015

Volunteered at City of Miamisburg, at various capacity.

Administrative Office chores at the Mayor’s office

Reference check at Income tax office

Provide helping hand to Probation department to handle their traffic tickets.

Provide computer support to the customer support team.

TIMES (Media conglomerarte)

Assistant Manager – Strategic Communications & Client Relations:

Developed and executed media and communications strategies for a leading media conglomerate, with a strong focus on client servicing, budget management, and cross-functional coordination

Designed and managed strategic communication plans, including target market analysis and media budget allocation—experience relevant to financial product marketing and customer segmentation.

Supported revenue growth through new business development and strategic client partnerships.

Collaborated with internal teams (sales, production, and media) to ensure seamless execution of client campaigns and fulfillment of contractual obligations—mirroring cross-department collaboration in banking.

Managed key client accounts, ensuring accuracy in ad placements and customer order processing—parallels to financial product execution and service delivery.

Coordinated high-profile events like the Filmfare Awards, demonstrating precision, stakeholder management, and execution under pressure.

Contributed to international marketing efforts, providing insight into global markets and diverse client engagement strategies.

EDUCATION

Exceptional academic qualifications, including a master’s in literature and Bachelor’s in Education.

Certified Scrum Master, Certified Scrum Product Owner and Certified Black Belt in Six Sigma Methodology

TECHNICAL PROFICIENCY

Tools: JIRA, TRELLO, Confluence, Pivotal tracker, Monday.com, Microsoft Office 365, HP QC, ALM, Home base, Line reader CRM, Custom Charts, GitHub, Time Tracker, Temp Sheet, Zephyr,Aha.

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