Multi-tasking Pro with Driving and Support Experience

Angela Garland Reaves

Asheboro, NC ***** +1-919-***-**** ***********@*****.***

Professional Summary

Safe, reliable, committed Professional with strong communication and multitasking abilities. Highly organized, proactive and punctual with excellent work ethic. Adaptable and driven with strong problem- solving and willingness to learn Work Experience

Paraprofessional

Youth Haven Services Asheboro, NC

March 2025 to Present

I’m a provider of client's with (mental/intellectual disabilities) provide personal rehab, meds and life skills. Transport clients to appointments, programs, church and work. Daily fill out of paperwork, notes and budgets. Dump Truck Operator

A &T Prosperity, LLC Thomasville, NC

October 2024 to Present

Transport materials and follow highway and DOT rules and regulations, pre and post trip inspections Caregiver

At Home Asheboro, NC

June 2021 to March 2024

A caregiver and Aide for my Grandmother until she passed away Trucking Student

Future Truckers Of America Asheboro, NC

October 2022 to November 2022

Inspected vehicle before and after every trip to assess performance and maintenance requirements. Demonstrated professional conduct with trainers to deliver outstanding customer service. Interacted with trainers and other classmates to pleasantly meet needs and drive satisfaction. Understood and followed oral and written directions. Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our equipment and driving.

Listened and completed group projects, working smoothly with others. Maintained updated knowledge through continuing education and advanced training. Bus Operator/Dispatcher-Supervisor

City of Charlotte/ CLT Airport Charlotte, NC

January 2017 to June 2021

Stayed up to date with local roads, traffic patterns and speed limits Supervised drivers and scheduled lunches.

Immediately provided help to passengers in distress, contacting dispatch to report incident, bus location and passenger symptoms.

Assisted passengers with stowing and retrieval of luggage, briefcases and personal items left on bus. Transported passengers throughout Airport while obeying DOT rules, answer questions and concerns to maximize safety. Routine bus inspection and mechanical checks before and after scheduled runs. Report vehicle issues to supervisor and mechanics for immediate repair.

Used navigation equipment and two-way radios, Completed accident and incident reports at end of scheduled shifts. Bus Operator/Dispatcher- Supervisor

Duke University Durham, NC

September 2012 to January 2017

Supervise, dispatch and maintain work atmosphere and schedules. Stay up to date with local roads, traffic patterns, DOT guidelines and regulations.

Kept shuttle areas clean and organized.

Immediately provided aide to passengers in distress, any issues or concerns. Perform inspections and Report vehicle issues to supervisor and mechanics for immediate repair. Transported students and faculty to school and healthcare, developed productive relationships with medical personnel. Used navigation equipment and two-way radio, safely transport passengers on predetermined routes while obeying traffic regulations .

Completed accident and incident reports accurately and legibly at end of scheduled shifts. Education

Business Administration and Management (High School Diploma) Albemarle High School Charlottesville, VA

August 1982 to May 1986

High school diploma or GED

Upper secondary education

Commercial Driver's License (CDL)

Class A

Expires: December 2027

State: NC

Endorsements: P (Passenger vehicles) - T (Double/triple trailers) Skills

Proofreading Commercial truck driving Vehicle cleanliness maintenance Patient interaction Hospital regulatory compliance Phone communication Inventory control Client relationship development C Box truck Phone call management Hospitality EHR systems Interpersonal communication Outbound calling Filing HIPAA Front desk Health insurance Communication skills Clinical documentation Microsoft Outlook Quality inspection Customer relationship management Hand tools Hydraulics Outbound sales Customer inquiry handling Research Customer issue escalation Attention to detail Safety regulations Administrative experience Home health Medication administration Managing patient records Experience with individuals with cognitive disabilities Microsoft Teams HIPAA compliance management First aid and CPR GPS Commercial construction CMS regulatory compliance Bookkeeping English Dry van Customer relationship building Grammar Experience Ethernet Google Meet Payment posting in medical billing systems Route driving Tractor-trailer Typing Logistics management EMR systems Basic math Microsoft Office Direct support State healthcare regulations Care plans Task prioritization Retail goods transportation Full-size bus driving experience Dedicated driving routes Empathy Bus Inspections, Cleaning and Preventive Maintenance Federal, Traffic and State Driving Regulations Safe Driving Skills, Optimizing Routes Valid NC License, Clean Driving Record Time, Mileage and Fuel Tracking Fare Collections and Report Preparation Documentation and Recordkeeping Reliable, Punctual, Dependable and Trustworthy Communication and Interpersonal Skills Incident and Accident Reporting Emergency Response, Passenger Service and Safety Computer literacy Manufacturing Driver safety training Intake Dementia care Sales Commercial vehicle Senior care Adhering to traffic regulations Commercial Vehicle Experience Driving Face-to-face communication OSHA Automotive tire pressure checks Commercial Driving Patient care Behavioral health Bus Driving Motor coach Working with people with disabilities Experience with children Passenger vehicle FDA regulations Regulatory compliance Computer operation Clinic experience Time management Call center agent experience Databases Slack Commercial driving Employee evaluation Truck driving Hospital compliance Customer support Video communication Paratransit Safe work practices Achieving HIPAA compliance Call center Outpatient Medical records Phone etiquette Insurance prior authorization Customer support experience within manufacturing industry Van driving Word processing Centers for Medicare and Medicaid Services

(CMS) Automobile transportation Computer skills Writing skills Accounts receivable Clear language communication Mobile devices Safety hazards Workplace health and safety regulatory compliance Office experience DispatchTrack Workplace safety Order entry Safety concerns in logistics Medical transportation experience Cash handling Interviewing Teamwork DOT

(Department of Transportation) regulations Windows Editing Supervising experience Medical collection Team management Math Leadership Customer communication Guest services Van driver Assembly EPA Medical scheduling Customer retention Local driving routes Shuttle Driving Group home experience Technical Proficiency Order processing Power tools Microsoft Excel Management Record keeping Zoom Intellectual disabilities support Data validation Hours of Service (HOS) regulations Semi-truck operation Handling customer inquiries Vehicle spotting Live chat Experience with individuals with mental health conditions Data collection Transportation management Accreditation standards (regulatory compliance area) Employee orientation Vehicle issue reporting Mechanical knowledge Medical administrative support Customer service Continuous improvement Active listening Logistics Appointment scheduling Clerical experience Maintaining patient confidentiality Shuttle driving Conflict management Delivery driver experience Medicare Accounting software Children Records management Insurance investigations Organizational skills Electronic health records (EHR) management Data entry Software troubleshooting Customer service management Working with high schoolers Personal protective equipment (PPE) use Google Suite Customer complaint resolution Client interaction via phone calls Decision making Accounts payable Cash register Customer support specialist experience Experience with individuals with neurodevelopmental disorders Microsoft Word Maintenance management Transportation safety regulations Managing customer accounts Languages

English

Certifications and Licenses

Doubles/Triples Endorsement

Present

DOT Physical Certification

CPR Certification

First Aid Certification

Driver's License

Non-CDL Class C

CDL C

Air Brake Endorsement

Passenger Endorsement

Class E

Motorcycle License

Microsoft Office Specialist

Firearms License

Additional Information

Authorized to work in the US for any employer

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