Versatile IT Support and Operations Professional

Randall Calloway

******************@*****.*** 770-***-**** Jacksonville, NC

Disciplined and adaptable professional with experience across IT support, customer service, retail leadership, and delivery operations. Brings a proven record of reliability from the Marine Corps, strong technical troubleshooting skills from ISR systems work, and hands on customer facing experience from roles in food service and retail. Known for maintaining composure under pressure, learning quickly, and contributing to smooth, efficient operations in fast paced environments. Ready to bring a versatile skill set and strong work ethic to a team oriented workplace.

Leadership and Teamwork

Problem Solving

Discipline and Time Management

Customer Service

Adaptability and Flexibility

Stress Management

Work Experience

Dominos Delivery Driver – Camp Lejeune, NC May 2025 – June 2026

● Delivered customer orders quickly and accurately, handled payments, followed safety procedures, and supported in store tasks as needed. ISR Systems Engineer – Camp Lejeune, NC July 2023 – May 2025

● Managed an online ticketing system, allowing the section to create and maintain organizational accounts for all personnel.

● Tracked gear worth over $250k across multiple facilities, ensuring accountability and functionality of all systems.

● Provided timely technical support to over 400 personnel on a daily basis, guaranteeing the functionality of systems during numerous crises such as power outages. Checker’s shift lead – Decatur, GA March 2022 – July 2023

● Managed facility inventory to include stocking and ordering more product.

● Oversaw the training and integration of new employees.

● Addressed and resolved customer complaints, promoting customer satisfaction.

● Maintained a high standard of service for both employees and customers. Education

Highschool diploma, Columbia Highschool - Decatur, GA (2019-2023) ISR Systems Engineer Course – Goodfellow AFB, TX (JAN-SEPT2024) USMC Boot Camp / Marine Combat Training – SC & NC (JUL-OCT 2023)

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