versatile operations & travel coordination professional

Tara B. Dumes

Ph.: +1-832-***-**** / *******@*****.***

Language: English /Status: US Citizen

PROFILE

Versatile and results-driven professional with extensive experience in management, administration, travel coordination, sales, marketing, and event planning across diverse industries, including oil & gas, radio/entertainment, restaurant supplies, and insurance. Proven ability to streamline operations, support executive leadership, and deliver exceptional client service. Adept at coordinating complex logistics, executing marketing strategies, and managing cross-functional teams with professionalism and efficiency.

Communication & Documentation: Strong verbal and written communication skills; proficient in record-keeping, document preparation, and policy compliance. Risk & Safety: Knowledge of workplace safety practices, risk assessments, and adherence to regulatory guidelines. Office & Operations Management: Experienced in office administration, vendor coordination, and executive support. Texas Notary Public. Travel & Event Coordination: Certified Travel Agent with expertise in travel planning, itinerary development, and logistics for corporate and personal travel. Insurance & Benefits: Background in life, disability, auto insurance processing, claims analysis, and employee benefits management. Technical Proficiency: Productivity Tools: Microsoft Office Suite

(Word, Excel, PowerPoint), Microsoft Projects, Outlook CRM & Business Systems: Salesforce, GEMS, SAP, Marketron, ImagePlus, Concur, HR & Benefits Platforms: Benefits Manager Creative & Admin Tools: Adobe Suite (Acrobat, basic design tools) WORK HISTORY

Premium Retail Houston, TX

Merchandiser Specialist 03/2024 – 05/2026

Receive and transport marketing and promotional materials to retail locations for in-store setup. Install promotional displays and signage according to brand and campaign guidelines to ensure product visibility and impact. Set up and maintain retail displays for a wide range of products across store departments. Reset merchandise areas and perform full section remodels as needed, including repositioning products and implementing planogram updates. Support new product launches by implementing promos, signage updates, and in-store promotional activations. Conduct regular site audits, report merchandising improvements, and identify opportunities to enhance visual appeal. Maintain and update promotional materials, build and track coupon codes, and manage the coupon redemption process. Utilize mobile field technology to log tasks, answer procedural checklists, and upload completion photos for quality assurance and reporting. THE ENDLESS SUMMER TRAVEL LLC/ THE LUMINOUS TRAVEL FIRM Houston, TX Travel Consultant / Coordinator – Remote Part-time 04/2016 – Present Travel Planning & Coordination: Manage end-to-end travel arrangements, including booking flights, accommodation, and ground transportation for both leisure and corporate clients. Ensure seamless execution from itinerary planning to post-travel follow-up. Client Consultation & Needs Assessment: Evaluate individual or group travel needs and preferences to recommend tailored travel packages, destinations, and experiences. Specializing in both leisure holidays and corporate relocations, including expat housing arrangements. Tour & Holiday Arrangement: Organize domestic and international leisure tours, holiday packages, cruises, and group travel experiences. Coordinate with tour operators and suppliers to ensure quality and satisfaction. Product Promotion & Sales: Actively promote tour packages, resort stays, cruise lines, and travel group offerings through multiple channels. Provide up-to-date promotional materials and destination insights to drive bookings. Travel Documentation & Support: Supply clients with essential travel documents, including itineraries, travel insurance, visa support, and destination guides. Offer pre-departure support and real-time assistance during travel if needed. Client Database Management: Maintain detailed and up-to-date records of client profiles, travel preferences, billing details, and transaction histories using CRM tools. Invoicing & Payment Handling: Process client invoices accurately, manage payments through various methods, including cash deposits, and ensure timely payment reconciliation. Travel Insurance Sales: Recommend and sell customized travel insurance plans tailored to clients' needs and travel destinations, ensuring comprehensive coverage and peace of mind.

GET Enterprises Jersey Village, TX

Executive Assistant/Office Manager 02/2018 – 1/2021 Oversaw daily operations of the Houston office, ensuring smooth and efficient administrative support for executive leadership, including the CEO, CFO, and VP of Sales. Managed complex executive calendars, drafted confidential correspondence, and maintained the corporate client contact database. Supported HR functions, including new hire onboarding, benefits enrollment, policy communication, and guidance on office procedures. Served as the office liaison for IT and telecommunications, coordinating hardware/software setups, phone system management, and issue resolution. Coordinated planning and logistics for trade shows, executive meetings, luncheons, seminars, and networking events. Oversaw full event lifecycle, including vendor negotiation, booth design, attendee travel, and shipping logistics. Managed vendor relationships and secured executive approval for event-related contracts. Streamlined transportation and shipping operations by reviewing freight and logistics providers, resulting in cost savings. Scheduled and facilitated company-wide meetings, cross-departmental special events, and board meetings, acting as the central point of contact for domestic and international travel arrangements. Analyzed internal processes to identify efficiency opportunities; implemented administrative improvements to enhance overall operational productivity. Directed end-to-end planning and execution of large-scale corporate events, from initial concept development through successful on-site implementation. State Farm Insurance Fort Worth, TX

Office Manager/Account Exec/Customer Service/Claims Processing 2/2005 – 06/2008 - 4/2016–2/2018 Remote Managed multiple cases simultaneously, effectively prioritizing tasks to meet deadlines in a fast-paced environment. Generated accurate insurance quotes for new and existing clients, delivering high-quality customer service and tailored coverage recommendations. Processed and issued life, disability, and automobile insurance policies in full compliance with regulatory standards. Oversaw end-to-end administration of bank loans, insurance claims, and life insurance applications, ensuring accuracy and timely submission. Reviewed and analyzed claims to determine eligibility and confirm alignment with policy coverage. Resolved client billing inquiries and implemented effective collections strategies. Maintained strict adherence to state insurance regulations, including life insurance and waiver of premium provisions.

Holly Hall Retirement Community Houston, TX

Administrative/Compliance. 02/2017-2/2018

Maintained organized paper and electronic filing systems for administrative records, resident documentation, Board of Directors materials, and business office correspondence. Drafted and prepared official correspondence, meeting agendas, and minutes for the Executive Director and business office leadership. Managed Board of Directors’ calendar, coordinating meetings and ensuring timely communication of schedules and materials. Served as the first point of contact for visitors and callers, delivering professional front-desk support and directing inquiries appropriately. Coordinated with Environmental Services to report, track, and resolve facility maintenance requests. Oversaw OSHA recordkeeping and postings; monitored compliance with FMLA, Texas Workforce Commission (TWC) requirements, and workers’ compensation programs. Partnered with Accounting to manage the annual CNA recertification process, ensuring timely submissions and uninterrupted certification. Tracked and verified licensure and certifications for nursing and activities staff, proactively notifying leadership of upcoming expirations and ensuring timely updates. Supported personnel compliance through file audits, record setup, and documentation accuracy in alignment with Quality Assurance standards. Ensured staff access to current policies and procedures to maintain regulatory compliance and organizational consistency. Collaborated with Accounting to support benefits administration, including 401(k) and pension plans, ensuring adherence to regulatory and organizational guidelines.

EMGS Americas Houston, TX

Sr. Executive Assistant/Travel & Event Coordinator, Office Manager 12/2007-10/2016 Executive Support & Office Management: Ensured the efficient daily operations of the Houston Office and North American Business Unit. Provided high-level administrative support to the CEO, President, and VP of HSE, including scheduling meetings, preparing confidential correspondence, and maintaining executive calendars. Supervised office support staff, monitored workloads, conducted performance reviews, and coordinated with HR to implement office policies. Document & Contract Management: Maintained and updated corporate records in the GEMS system, including contract management, HSE reports (onshore/offshore), and organizational charts. Supported the sales team by managing client communications, drafting sales contracts, and maintaining client relationships in Salesforce. Financial & Administrative Operations: Managed office budgets, submitted executive expense reports, and approved accounts payable/receivable invoices. B2B collections and accounts receivable invoices. Served as the primary liaison for building management, overseeing lease agreements, facility maintenance, office moves, and renovations to ensure a productive and cost- efficient environment. Travel Coordination & Logistics: Acted as the primary point of contact for all domestic and international travel within the NSA business unit. Arranged complex travel itineraries, negotiated corporate hotel rates, coordinated ground transportation, and ensured compliance with travel policies. Processed passports and visas in coordination with external vendors and reconciled corporate travel credit cards monthly. Event Planning & Conference Management: Successfully planned and executed large-scale corporate events, trade shows, board meetings, seminars, luncheons, and networking functions. Oversaw all logistics, including venue selection, vendor management, booth setup, travel arrangements, catering, and attendee coordination. Secured contract approvals and ensured events aligned with company objectives and budgets. Shipping & Logistics Coordination: Facilitated domestic and international shipping, ensuring the timely delivery of materials and product samples. Monitored transportation logistics, coordinated with internal teams and vendors, and implemented quality control measures to mitigate shipping delays or issues. EDUCATION

John F. Kennedy High School: Denver, CO 1983 - 1987 Diploma

Metropolitan State University: Denver, CO 1987 - 1989 Business Management (Non-Degreed)