Customer Service & Data Entry Specialist
Resume:
Phoenix, AZ *****
************@*****.***
Brooke Kinnison
SUMMARY
Professional with strong commitment to delivering exceptional customer service and achieving results. Adept at addressing customer needs and resolving issues efficiently. Reliable team player known adaptability and effective communication skills. Proven track record in fostering collaborative environments and driving customer satisfaction.
SKILLS
●Data entry
●Data management
●Data verification
●Data analysis
●Quality assurance
●Spreadsheet proficiency
●Excel
●MS Word
●PowerPoint
●Workflow optimization
●Attention to detail
●Time management
●Customer relationship management
●Order processing
●Billing inquiries
●Effective communication
●Written communication
●Verbal communication
●Problem solving
●Software proficiency
EXPERIENCE
E & J Autoplex, Phoenix, AZ — Data Entry Specialist (Remote)
March 2024 – March 2026
●Entered billing invoices into billing software to ensure accurate records
●Reconciled discrepancies on invoices to maintain billing accuracy
●Reviewed, authorized, coordinated, and responded to customer billing inquiries to enhance customer satisfaction
Soma, Arrowhead Mall — Sales Associate
June 2021 – December 2023
●Communicated with customers and store associates to enhance shopping experience
●Managed cash register and ensured accurate money transactions
●Processed and fulfilled online orders for customer pick-up and delivery, ensuring timely service
●Stocked shelves with various products to ensure availability for customers.
●Executed store preparation and cleaning tasks to maintain a welcoming environment
Amazing Lash, Phoenix — Master Lash Stylist
April 2019 - May 2021
●Provided assistance to customers
●Trained new employees on lashing, waxing, lash lifts, and tints to ensure high-quality service delivery
●Provided lash services and brow waxing to enhance client satisfaction and appearance
●Promoted and sold products to customers
●Managed appointments and client notes using computer software for streamlined operations
●Helped with answering phones between clients
●Performed cleaning and organization tasks
Above All Pool Care, Phoenix — Administrative Assistant
June 2016 - March 2019
●Answered phone calls and scheduled customer appointments to enhance service delivery
●Processed invoices and secured monthly service payments to maintain cash flow
●Coordinated dispatch of workers to service/maintenance calls to ensure timely resolution
●Created as well as followed a weekly schedule
EDUCATION
The Coding Source, CPC Training Course — Certificate of Completion
January 2024 - March 2024, Phoenix, AZ
2024 ICD-10, CPT, HCPCS coding instruction and review; hands-on practice coding real world scenarios from redacted medical records
Southwest Institute of Natural Aesthetics, Arizona — Aesthetics License
January 2017 - January 2018, Tempe, AZ
Paperwork, time management, organization, treatments on clients, customer service, computer work, teamwork, active listening, creativity, product sales/product knowledge.
Thunderbird High School — High school diploma
May 2015, Phoenix, AZ
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