Customer Service Specialist with Leadership Experience

MORGAN WATKINS

Jasper, TN

423-***-**** (tel:423-***-****)

mailto: *************.****@*****.***

PROFESSIONAL SUMMARY

Experienced customer service professional with a strong background in customer support, leadership, front desk operations, and team management. Skilled at resolving customer concerns, handling high-volume interactions, maintaining accurate records, and providing exceptional service. Dependable, organized, and seeking a remote customer service position where I can contribute to a positive customer experience.

CORE SKILLS

• Customer Service

• Customer Support

• Problem Resolution

• Data Entry

• Communication Skills

• Time Management

• Team Leadership

• Microsoft Office

• Cash Handling

• Inventory Management

• Multitasking

• Attention to Detail

PROFESSIONAL EXPERIENCE

Department Manager Walmart

November 2007 – December 2015

• Provided excellent customer service and resolved customer concerns.

• Supervised daily department operations and team members.

• Managed inventory, merchandising, and recordkeeping.

• Trained and supported employees.

• Maintained a positive shopping experience for customers.

Front Desk Associate Howard Johnson Inn & Suites, Chattanooga, TN

September 2017

• Assisted guests with reservations, check-ins, and inquiries.

• Answered questions and resolved customer concerns professionally.

• Maintained accurate guest records and documentation.

• Delivered exceptional customer service in a fast-paced environment.

Housekeeper Best Western

July 2016 – November 2016

• Maintained guest rooms and common areas to company standards.

• Demonstrated strong attention to detail and time management skills.

Housekeeper Clarion Hotel

February 2016 – July 2016

• Ensured cleanliness and organization throughout the property.

• Worked independently while meeting quality and productivity goals.

EDUCATION

Pisgah High School

Hinds Community College

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