Compassionate Residential Counselor with Crisis Expertise

Lorraine Ennon

San Pablo, CA ***** 415-***-**** ***************@*****.***

Professional Summary

Compassionate and dedicated Residential Counselor with over four years of experience providing mental health, substance use disorder, and case management services to adults experiencing homelessness and co-occurring disorders. Skilled in crisis intervention, treatment planning, housing navigation, medication support, documentation, and client advocacy. Currently pursuing a Master of Arts in Marriage and Family Therapy (LMFT) at the University of Phoenix.

Professional Experience

Residential Counselor PRC/Baker Places September 2021 – Present

Provide direct support and counseling services to adults experiencing homelessness, mental health disorders, substance use disorders, and co-occurring conditions.

Assist clients with housing applications, housing stabilization, and community resources.

Monitor and support medication compliance and document client progress.

Facilitate psychoeducational and recovery-focused groups.

Develop treatment plans and monitor progress toward client goals.

Collaborate with multidisciplinary teams, including psychiatrists, medical providers, and case managers.

Respond to behavioral health crises and coordinate emergency interventions.

Maintain HIPAA-compliant documentation and client records.

Event Security Allied Security September 2005 – March 2020

Provided security services for large public events, venues, and professional sporting events.

Administrative Representative/Dispatcher Western Security Inc. June 1999 – March 2008

Managed communications, reports, payroll documentation, and coordination with agencies.

Education

University of Phoenix – Master of Arts in Marriage and Family Therapy (LMFT), Currently Enrolled, Expected Graduation 2027

California State University East Bay – Bachelor of Arts in Sociology, 2021

Contra Costa Community College – Associate of Arts, Liberal Arts, Behavioral Science & Human Services, 2018

Skills

Case Management, Housing Navigation, Crisis Intervention, CBT, DBT, Motivational Interviewing, Group Facilitation, Treatment Planning, Medication Support, Co-Occurring Disorders, Mental Health Counseling, Documentation, HIPAA Compliance, Client Advocacy, Harm Reduction.

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