Customer Support Specialist & Virtual Assistant

KEHINDE ODUOYE

Customer Support Specialist & Virtual Assistant

Osogbo, Osun State, Nigeria • +234 810-***-**** • ***************@*****.*** linkedin.com/in/kehinde-oduoye-203643341

PROFESSIONAL SUMMARY

Results-driven Customer Support Specialist with over 3 years of experience managing high-volume customer interactions across phone, live chat, email, and digital platforms. Adept at CRM administration, complaint resolution, escalation management, and virtual assistance. Consistently recognised for reliability and efficiency, with a proven record of improving response times, boosting customer satisfaction scores, and supporting cross-functional teams. Seeking remote or on-site opportunities to deliver measurable customer experience impact.

CORE COMPETENCIES

Customer Support High-Volume Interaction Handling (60-100/day), Inbound & Outbound Call Center Operations, Live Chat & Email Support, Complaint Handling & Escalation Management, Client Relationship Management

Tools & Technology CRM Administration (Zoho CRM), Microsoft Office Suite (Word, Excel, Outlook), Team Collaboration (Slack), Digital Support & Ticketing Platforms Admin & Operations Virtual & Administrative Assistance, Data Entry & Records Management, Reporting & Documentation, Scheduling & Correspondence Soft Skills Time Management & Multitasking, Active Listening & Empathy, Problem-Solving

& Critical Thinking, Written & Verbal Communication PROFESSIONAL EXPERIENCE

Customer Support Representative September 2024 - Present Aimtoget Technology Limited

Manage 60-100 customer interactions daily via phone, email, and live chat, maintaining consistently high satisfaction ratings.

Handle 1,000+ inbound and outbound calls monthly, leveraging Zoho CRM to log, track, and resolve issues within defined SLA windows.

Identify and escalate complex issues through Slack, reducing average resolution time by coordinating swiftly with internal teams.

Deliver proactive LiveChat support, anticipating customer needs and reducing repeat-contact rates. Contribute to team knowledge-base documentation, improving onboarding efficiency for new support agents.

Awarded 'Most Reliable Staff of the Year'

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Administrative Officer May 2024 - September 2024

School for Leadership and Associates

Coordinated day-to-day administrative operations, maintaining accurate filing and documentation systems. Managed scheduling, correspondence, and reporting to support senior management decision-making. Served as primary point of contact for clients and visitors, delivering professional, courteous service. Assisted with preparation of operational reports and ensured timely submission of key deliverables. Marketing Officer August 2021 - March 2023

Slint Institute of Aviation and Technology

Planned and executed marketing campaigns that increased prospective-student engagement and brand visibility.

Handled inquiries from prospective clients, qualifying leads and guiding them through the enrolment process.

Generated and nurtured leads through targeted outreach, contributing to enrolment growth. Maintained accurate records of campaign performance and submitted regular reports to management. Awarded 'Best Worker of the Month'

EDUCATION

B.Sc. Business Administration 2017 - 2023

Federal University of Oye-Ekiti, Ekiti State, Nigeria ADDITIONAL INFORMATION

Availability: Available for immediate employment

Work Preference: Open to remote and on-site roles; flexible hours References: Available upon request

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