IT/Healthcare- Data Entry/Customer Service
Resume:
Pamela Brown
*************@*****.***
Professional Summary
Customer-focused and detail-oriented professional with a strong background in customer service, technical support, and administrative operations across healthcare, telecommunications, and government sectors. Proven ability to resolve customer concerns efficiently, communicate complex information clearly, and deliver empathetic, solution-driven support. Experienced in high-volume call environments, data management, and cross-functional collaboration. Adept at building customer trust, improving satisfaction, and maintaining operational excellence.
Core Competencies
- Customer Service & Client Relations
- Conflict Resolution & Problem Solving
- Call Center & Remote Support
- Data Entry & CRM Systems
- Technical Troubleshooting
- Communication (Phone, Chat, Email)
- Process Improvement & Quality Assurance
- Microsoft Office & Google Workspace
- Healthcare & Insurance Support (Licensed)
- Team Leadership & Collaboration
- Understanding of call center metrics including Average Handle Time (AHT), Quality, etc.
- Experience navigating multiple technologies including locating information, notating future actions and resolutions, and updating member information.
- Experience with a traditional and omnichannel contact centers with emphasis in the healthcare industry including KPIs and company intranets and platforms.
Professional Experience
TTEC – Intuit TurboTax
Tax Prep Assistant
March 2026 – April 2026
- Provided real-time customer support via phone, chat, and video, resolving tax-related questions and technical issues
- Guided users through software navigation and troubleshooting using screen-sharing tools
- Reviewed and verified financial documents to ensure accuracy and compliance
- Delivered clear, step-by-step assistance to improve customer confidence and satisfaction
TTEC – BCBS Medicare MA OEP Sales
Sales & Customer Support Specialist
January 2026 – March 2026
- Assisted customers in selecting appropriate healthcare coverage based on individual needs
- Managed inbound and outbound communications, ensuring timely follow-ups
- Delivered empathetic, solution-oriented service to resolve inquiries and concerns
- Identified opportunities for plan upgrades and successfully supported enrollment processes
TTEC – UHC Group Sales (Houston, TX)
Customer Service & Sales Support
September 2025 – December 2025
- Handled high-volume customer interactions while maintaining service quality standards
- Educated customers on healthcare options and benefits
- Resolved issues efficiently while maintaining a positive customer experience
- Supported renewals and service upgrades through effective communication
North Hawaii Community Hospital (Kailua Kona, HI)
Patient Access Representative
October 2023 – December 2024
- Delivered front-line customer service to patients, handling registration and insurance verification
- Managed sensitive data entry with accuracy and confidentiality
- Communicated with patients and insurance providers to resolve coverage issues
- Ensured a smooth intake process, enhancing patient experience
3 Peaks Oasis (Kailua Kona, HI)
Property Manager
June 2022 – October 2023
- Maintained strong tenant relationships through responsive communication and issue resolution
- Coordinated services and ensured customer satisfaction with property standards
- Managed scheduling, vendor coordination, and operational logistics
United States Postal Service (Kailua Kona, HI)
Rural Route Carrier / ARC
June 2021 – May 2022
- Provided reliable service to customers through timely and accurate mail delivery
- Managed route logistics independently while maintaining service standards
TAK Communications (Houston, TX)
Quality Control Technician
October 2018 – November 2020
- Ensured service quality and resolved technical issues for customers
- Maintained detailed reports and handled escalations professionally
- Installed and supported communication systems, improving customer connectivity
Marker Group (Houston, TX)
Data Miner / Investigator
March 2018 – September 2018
- Conducted research and data entry with a high level of accuracy
- Maintained confidentiality while handling sensitive information
Konica Minolta (Shreveport, LA)
Office Machine Technician
November 2016 – August 2017
- Diagnosed and repaired equipment while providing customer-facing technical support
- Maintained service records and ensured timely issue resolution
CC Distributors LLC (Barksdale AFB, LA)
Office Manager
November 2012 – November 2016
- Managed daily operations, customer communications, and vendor relationships
- Ensured accuracy in order processing and administrative workflows
General Motors LLC (Shreveport, LA)
Team Leader
May 2008 – August 2012
- Supervised team operations and ensured productivity and safety standards
- Resolved workflow and personnel issues to maintain efficiency
Adecco Employment Services (Shreveport, LA)
Secretary / Data Entry Clerk
January 2011 – May 2011
- Supported onboarding, documentation, and administrative processes
Ford Motor Credit Company (Shreveport, LA)
Secretary / Contract Investigator
January 2005 – August 2007
- Investigated credit applications and handled customer documentation
- Provided front desk support and maintained compliance standards
Education
Bossier Parish Community College – Bossier City, LA
Associate of Applied Science, Computer Information Systems (2017)
Focus: Help Desk Support, Networking, IT Security
License
General life and health insurance agent (Active)
Certifications
- Google IT Support Specialist
- System Administration & IT Infrastructure
- Computer Networking & Operating Systems
- IT Security & Technical Support Fundamentals
- IC3 Fundamentals
- Cloud Essentials
- Project+
- Office Manager Certification
- Office Machine Technician Certification
Additional Training & Clearances
- Government Systems: E-Term, EESOH-MIS, CEMAS
- Air Force Certifications: Information Protection & Cyber Awareness
- General Motors Global Manufacturing System Training
- Security Clearance (Previously Held)
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