Administrative Operations Specialist with Remote Focus

Lanaiyah Vicks-Lebron

484-***-**** • *********@*****.***

Summary

Dedicated professional with over 4 years of experience in administrative operations and client correspondence. Expert in data entry, typing, and PC proficiency, with a focus on delivering high-quality results in remote work environments. Proven ability to handle clerical tasks and high-volume communication with English proficiency and exceptional attention to detail. Work Experience

Customer Service Representative September 2025 – Present GRID ONE SOLUTIONS, REMOTE

Type and update customer records for utility meter installation appointments while maintaining high-speed clerical accuracy.

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Manage high-volume inbound and outbound calls, utilizing telemarketing techniques and providing comprehensive administrative support.

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Email clients regarding service updates and inquiries, providing professional client correspondence and maintaining English proficiency.

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• Perform precise data entry for customer interactions and service details, demonstrating consistent PC proficiency. Resolve customer concerns efficiently through clear communication and dedicated focus on administrative excellence.

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Amazon Locker Associate October 2024 – April 2026

WHOLE FOODS MARKET, RETAIL

Focus on resolving customer issues regarding Amazon returns and package pickups with high efficiency and reliability.

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Process returns and handle shipments accurately, executing data entry tasks for digital logistics and inventory tracking.

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• Manage administrative operations for the locker system while guiding customers through PC-based retrieval tools.

• Provide excellent customer service while maintaining office-level productivity in an unsupervised environment.

• Assist customers through the entire returns cycle, ensuring clerical organization and system accuracy. Sales Associate Lead November 2021 – September 2025 BOSCOVʼS, RETAIL

Delivered exceptional customer service to enhance the shopping experience, utilizing strong English proficiency and communication.

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Provided administrative support by managing store credit card applications and maintaining secure client data records.

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• Maintained an organized sales floor through diligent clerical oversight and inventory coordination.

• Promoted and processed store credit card applications, ensuring accurate data entry into company databases. Contributed to team sales goals through strong customer engagement, upselling, and focused clerical task management.

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Swim Guard May 2021 – August 2021

LIBERTY GROUP, ON-SITE

• Monitored pool access with high focus to ensure safety and security of all authorized residents.

• Managed resident and guest sign-in processes, performing basic clerical tasks and verifying identity records.

• Maintained a safe and organized environment by strictly enforcing safety policies and administrative regulations. Provided professional customer service and handled client correspondence regarding facility rules and safety protocols.

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Education

High school Diploma

MOUNT PLEASANT HIGHSCHOOL

Additional Skills

Technical & Administrative: Data entry, Typing, PC proficiency, Clerical, Administrative support, Administrative operations

Communication & Client Support: Client correspondence, English proficiency, Telemarketing, Customer service, Email communication, Inbound & Outbound Calls Operations & Logistics: Remote work, Focus, Scheduling & coordination, Problem Solving, Time management, Inventory tracking

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