Technical Support & Active Directory Specialist with 17+ yrs

Margaret Cleghorn

**** * **** **

Omaha, NE

***********@*****.***

402-***-****

Skills

• CNA at home care

• Service now ticketing system – creating, working, documenting, escalating, closing

• Active Directory – creating/deleting user accounts, distribution list, resetting passwords

• Networking – monitoring, line and port checks, error checking, check bgp, vpn, etc, check devices, traceroute

• SharePoint – managing, adding documents, set permissions, adding users

• Strong attention to detail and a commitment to high-quality work.

• Ability to work independently and as part of a team.

• Good organizational and time-management skills.

• Previous and recent Call center experience is required

• Excellent phone etiquette and communication skills

• Strong data entry skills with attention to detail

• Ability to conduct research and collect data effectively Professional Experience DoorDash, Omaha, NE 7/25-current

Delivery Driver

• Get orders from restaurants, grocery stores, and various other stores

• Shop for the customer and then deliver the order to the customer

• Follow customers directions for delivery

Cornerstone Caregiving, Elkhorn, NE 8/24-7/25

Caregiver

• Assisted clients with daily living activities, respite care, CRG, remote 5/53-4/24

Project Support for Lowe’s

• Checked in Techs as they arrived on site, explained duties for the night

• Tested new drops to make sure the speeds were correct

• Documented server and port number

Remedy Staffing, remote 10/22-4/23

Customer Service for SavRX

• Answered customers questions about their medications, and ordered as needed

• Assisted pharmacies with getting the prescriptions to go through TierPoint, Bellevue, NE 3/21-12/22

Operation Analyst

• Answered calls from TierPoint clients-password resets, escalate issues that were out of our scope of assistance based on their contract with TierPoint

• Worked client tickets in Service Now

Methodist Hospitals, Omaha, NE 5/20-12/21

Operations Analyst 1

• Used AD to create/delete accounts, add/remove distribution lists

• Created new employee/contractor accounts and added their access to the systems

• Assisted employees with software and hardware issues FNTS, Omaha, NE 11/19-3/20

Supervisor for Overnights

• Pulled data from mainframe nightly back ups

• Worked Tickets in Service Now

• Managed overnight shift

West Corporations, Omaha, NE 5/05-11/19

Telecom Analyst

• Monitored network, telecom, and carrier Service Now auto generated tickets for events

• Checked devices and alerts

• Opened carrier tickets as needed for line issues

• Escalated tickets as needed

• Joined bridges to help assist with major events

Educations Colorado Technical University

Master in Information Technology and System Security ITT

Bachelor – Information System Security

Associate – Computer Networking System Technology

References

Paula Leibrandt 308-***-****

Shawn Boggs 336-***-****

Josh Trout 336-***-****

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