Remote Pharmacy Support Specialist Candidate
Resume:
GENERAL STUDIES:
Wills High School
***************@*****.***
Port Orange, FL 32123
Skills
• Customer Support
• Remote Communication
• Call Handling
• CRM Software
• Healthcare Receptionist
Proficient in Microsoft Word,
Windows, Excel and Salesforce
•
• Multi Tasking
Education And Training
Experienced remote customer service professional with 8+ years resolving complex benefits and claims inquiries, reducing escalations, and enhancing response clarity. Skilled in CRM documentation, timely follow-ups, and collaborating to improve service consistency across channels. Delivers strong support in healthcare and pharmacy environments, aiming to further strengthen remote support operations.
Professional offering several years in technical support and customer care. Accurately responded to various customer questions, concerns and technical needs. Consistently maintained professional demeanor and applied customer service methods to assist customers.
Alorica - REMOTE PHARMACY HELP DESK REPRESENTATIVE 11/2020 - 03/2026
ItelBPO Smart Solutions - REMOTE CUSTOMER SERVICE REPRESENTATIVE 01/2018 - 10/2020
Wellstar Health System - MEDICAL OFFICE ASSISTANT
02/2012 - 09/2017
ALEXANDRIA GASTON
Summary
Experience
• Resolved pharmacy benefit inquiries, boosting member satisfaction
• Collaborated with peers, cutting response times
• Logged customer interactions for accurate records
• Addressed complaints per SOPs, reducing escalations
• Delivered pharmacy support, clarifying medication queries Resolved complex customer inquiries, improving satisfaction and service consistency
•
Collaborated with team to shorten response times and enhance support quality
•
Documented interactions for trend analysis and streamlined future resolutions
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• CVS Caremark
• Assisted providers with patient intake, increasing clinic throughput
• Coordinated follow-ups to boost continuity of care and productivity
• Coordinated schedules and meetings to optimize team workflow
• Assisted providers with patient intake, improving operational processes
• Managed medical records, ensuring confidentiality and accuracy
• Supported billing and insurance verification for timely revenue cycles
• Resolved patient inquiries promptly, increasing satisfaction Accomplishments
• Resolved pharmacy benefit inquiries, boosting member satisfaction
• Addressed complaints per SOPs, reducing escalations
• Supported billing and insurance verification for timely revenue cycles English, Native
• Resolved patient inquiries promptly, increasing satisfaction Languages
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