Senior Living Programs & Admin Assistant

Monica Williamson

Wylie, TX ***** +1-214-***-**** ************@*****.***

Professional Summary

A Business Office Manager, Police Chief Administrative Assistant with a background in Police Records, Quartermaster and Property Tech skills, Move in Coordinator and Lifestyle Director looking to join a growing entrepreneurial organization as part of their team. Work Experience

Lifestyle Director

Waterford Senior Living Plano, TX

August 2025 to Present

I plan and lead recreational and social programs for Assisted Living. Scheduling events, outings that promote social interaction, physical movement, and mental stimulation. I coordinate schedules, manage budgets and supplies, and ensure activities are safe, inclusive, and enjoyable for everyone involved. Lifestyle Director

Colonial Oaks Assisted Living and Memory Care Garland, TX September 2024 to June 2025

• Planned and executed a wide range of engaging activities for residents, including social events, outings, and recreational programs

• Organized special themed events such as holiday parties, cultural celebrations, and guest speaker presentations to enhance resident engagement

• Coordinated with external vendors and community organizations to bring in entertainment options such as live music performances or art workshops

Personal Care Assistant/Home Health Aide

Comfort Keepers Dallas, TX

October 2023 to September 2024

Provide private personal care for individuals with dementia. Meal prep, queuing to toilet, bathing, personal assistant. All shopping needs, movies, restaurants, malls, groceries, medication management, light housekeeping. Sales Director, Business Development

Lynridge Assisted Living & Memory Care Murphy, TX December 2022 to September 2023

Sales and marketing director and resident companion. Promoting resident care, assuring that all care needs, care requirements and standards are met for all residents. Coordination of care and resident move in. Daily visits with residents to assist in care transitions and quality of care. Lifestyle Director

Grand Brook Memory Care Allen, TX

February 2022 to October 2022

Activities with Dementia residents, morning devotion, assisted with all caregiving needs, snacks, incontinence care, transferring, wheelchair, lifts gate belt and all feeding care for residents in life chairs Activity Director/Movin Coordinator

The Ivy of McKinney McKinney, TX

May 2021 to February 2022

I wear many hats at this community! I love my residents and have a passion for working with seniors! I have over 7 years experience and have worked in all areas of senior living care partner, concierge, dinning server, bus driver, activities & marketing move in coordinator Business Office Manager

Larkspur at Twin Creeks Allen, TX

May 2020 to May 2021

Accounts payable and receivable, manage all vendor accounts, managed all resident rent and collections, maintained lease agreements and files, maintained yearly budget and budget items, managed credit card and office expenses, on duty manager when Executive Director was out of office, assistant to Executive Director for any and all needs.

Business Office Manager

Mustang Creek Estates Residential Assisted Living & Memory Care Sachse, TX April 2019 to April 2020

Employee payroll, employee schedule, hiring, HR Manager all house meals, groceries, order all house supplies and office supplies. Manage credit card and house expenses. Manage all resident and employee files alternate manager on duty and any other duty assigned

Concierge/Receptionist

Heritage at Twin Creeks Assisted Living Allen, TX June 2017 to April 2019

Concierge, Assistant to the Executive Director, Assistant to the Directors. I serve in many rolls throughout the community. Managed credit card purchases, resident files, ordered office supplies, monitored all personnel that entered, accounts receivable. Any and all task as requested

Administrative Assistant

City of Parker Police Department Parker, TX

December 2013 to May 2017

Administrative Assistant to the Chief of Police, Police Records Tech, CID Admin Assistant, Quartermaster, Supervisor

Chief John Duscio Wylie, TX

February 2008 to May 2013

Maintained an up-to-date department organizational chart for all officer issued gear and uniforms. Organized files, developed spreadsheets, faxed reports and scanned documents. I created a monthly report for car mileage, radar calibration, and vehicle maintenance. I served as a central point of contact for all outside vendors and the ordering of police equipment. I maintained a city credit card for on- line purchases and any and all other items being purchased; such as jail food and cleaning supplies. Made copies, sent faxes and handled all incoming and outgoing correspondence. The processing of open records request through fax, email and written documents, greeting visitors and responding to telephone calls and in-person requests for information. Build cases for on-view arrest and proofreading of officer narratives. Help and assist officers as needed. Records Specialist

City of Wylie Police Department Wylie, TX

February 2008 to May 2013

Police Records Tech

Front Office Coordinator

Associated Women's Healthcare Plano, TX

January 2001 to February 2008

972-***-**** Supervisor- Linda Anderson

Maintained front office and did check-out for two of the four doctors in our practice. I was responsible for the set up and collection of all money for both doctors and set up payment plans for the obstetric patients. I would check out for all four doctors when needed. I called in scripts daily, answered doctors' messages and emails with doctor's directions and minor call backs to patient's regarding doctors' orders. I scheduled appointments, patient appointment reminders and return annual checkups. I was cross trained as well when extremely busy or shorthanded I could assist in get the patients back into the room in a timely manner, those duties included the bed change, taking their BP, Temp, doing a UA when needed and giving them a gown to be prepared for when the doctor came into the room. Front Office Assistant

GTT Electronics Plano, TX

October 1999 to December 2000

Went out of business

Scheduled meetings and trips for company marketing for three executives, answered phones to relieve the receptionist and would fill in for her when needed. Date order entry for vendors and count checks on components when needed as well. Maintained mailing for all three executives and returned calls when needed. OSHA certified and assisted with company inventory.

Education

High School Diploma

Collin College

Skills

Resident's rights Appointment scheduling Excellent people skill Professional and mature Resourceful Management Employee evaluation Interviewing Personal Assistant Experience Medical Records Self-directed, Results-oriented with outstanding customer service skills Event planning Communication skills Strong interpersonal skills Medical Office Experience Documentation review Administrative Assistant (3 years) Insurance Verification Staff training Assisted living Healthcare practice operations management Medical Terminology Filing (10+ years) Microsoft Office (10+ years) Microsoft Excel (10+ years) Event coordination Microsoft Office / File/records maintenance Assisted Living Business Office Manager Authorized to work in the US for any employer Microsoft Excel Proofreading Caregiving Filing Billing (8 years) Police records and open records processing. Order Entry Administrative experience Accounts payable/ receivable Office Administration Budget Analysis Filing patient billing claims MS Office (10+ years) accounting (1 year) Knowledge of medical terminology and patient Charting in the medical field A dedicated team player Scheduling (3 years) Customer service Accounts Receivable Business Office/Medical Office Excel in case build and report development Organizational skills Attention to detail Mobile devices Microsoft Office Dementia care Computer skills Computer proficient Interpersonal skills Senior care Clerical experience Memory care Accounts Payable

(6 years) Teamwork Medical Front Office Coordinator Excel (10+ years) Time management Clinic experience Healthcare practice team management Proficiency in public relations Human Resources (1 year) Memory Care (3 years) Outlook (10+ years) Receptionist (10+ years) Medical receptionist Medical scheduling Data Entry (10+ years) Office Management (2 years) Outdoor work Alzheimer's care Correspondence management Office supply management Payroll (2 years) Word (10+ years)

Languages

English

Certifications and Licenses

CNA

Driver's License

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