Senior Financial Services Specialist
Resume:
Nicole Early
Naperville, IL *****
*************@*****.***
Professional Summary
Experienced Financial Services Representative with over 8 years in banking, loan processing, and customer support. Skilled in direct sales, financial product advising, and relationship management. Adept at handling complex transactions and providing tailored solutions. Seeking a Customer Service Representative role to leverage strong communication and problem-solving skills in a dynamic, client- focused environment.
Work Experience
Financial Services Representative
NuMark Credit Union-Naperville, IL
June 2021 to Present
* Assisted members with account maintenance, ensuring accuracy and confidentiality.
* Suggested suitable financial products and services based on members' needs and goals.
* Collected pertinent client information to provide investment options aligned with clients' financial situations.
* Suggested viable solutions to improve clients' financial statuses and long-term outcomes.
* Advised clients on applying for mortgages and loans, guiding them through the process.
* Processed loan applications for auto loans, personal loans, HELOCs, and credit cards.
* Completed loan closings efficiently and accurately.
* Educated members on credit score enhancement strategies.
* Developed and sustained long-term relationships with clients to encourage repeat business and referrals.
* Developed in-depth knowledge of financial products to provide accurate advice. Mortgage Loan Processor
PHH Mortgage
May 2020 to June 2021
* Served as primary point of contact with borrowers and built lasting relationships.
* Scheduled closings and coordinated with all parties to ensure timely completion.
* Reviewed loan files to verify procedures followed guidelines and compliance standards.
* Managed operations team to ensure efficient onboarding, underwriting, and closing processes.
* Handled multiple loans and customer relationships simultaneously.
* Processed loan applications for refinances and purchases for single-family homes.
* Worked with borrowers to obtain all necessary documentation for loan completion.
* Reviewed funding packages for accuracy before submission to treasury for funding.
* Requested homeowner's insurance and payoffs for clients, reviewing mortgage clauses. Mortgage Loan Processor
Finance of America Companies
April 2018 to May 2020
* Served as primary point of contact with borrowers and built lasting relationships.
* Reviewed loan files to verify procedures followed guidelines and compliance standards.
* Managed operations team to ensure efficient onboarding, underwriting, and closing processes.
* Handled multiple loans and customer relationships simultaneously.
* Coordinated with originations and credit teams throughout onboarding, underwriting, and closing.
* Reviewed funding packages for accuracy before submission to treasury for funding.
* Monitored borrowers’ line of credit utilization to ensure maximum utilization. Mortgage Loan Processor
Forest Park National Bank
July 2017 to April 2018
* Managed a pipeline of 75-80 files, closing 20-25+ loans monthly.
* Processed home purchases and refinances, including condos and PUDs.
* Worked with products such as Conventional, USDA, VA, FHA, and HomeStyle loans.
* Utilized Compliance Eagle, ULDD, Early Check, and LQA for compliance and quality assurance.
* Completed change of circumstance requests and reviewed title, insurance, tax transcripts, and income documentation.
Education
Education (Diploma)
Proviso East High School
1983 to 1987
Skills
• Tax Experience
• Fraud prevention and detection
• Telecommunication
• Time management
• Research
• Sales pipeline management (Less than 1 year)
• Escrow
• Retail sales
• 10 key typing
• Customer support
• Microsoft Office
• Loan origination
• Customer service
• Computer skills
• Sales pipeline
• Banking
• Purchasing
• Analysis skills
• Microsoft Word
• Underwriting
• Financial Management
• Marketing
• Basic math
• Direct sales
• Cash handling
• Negotiation
• Communication skills
• SAP ERP
• Financial product advising (Less than 1 year)
• Sales support
• Territory sales
• Financial Services
• Lending
• FNMA
• Mortgage processing (Less than 1 year)
• Mortgage servicing
• Microsoft Powerpoint
• Technology sales
• ERP systems
• Title processing
• Benefits administration
Links
linkedin.com/in/nicole-early-78a2b523b
Certifications and Licenses
Certified Notary Public
Contact this candidate