Scheduling Officer with Operations & Patient Care Focus

HAROLD B. SACKEY

Conroe, TX · +1-936-***-**** · ************@******.*** · https://www.linkedin.com/in/harold-sackey/ PROFESSIONAL PROFILE

Detail-oriented Scheduling Officer with a strong background in project management, sales operations, and client coordination, bringing a high level of organization, communication, and service excellence to healthcare scheduling environments. Skilled in managing complex calendars, optimizing workflows, and maintaining accurate electronic health records while supporting patients, caregivers, and clinical teams with empathy and professionalism. Adept at resolving scheduling conflicts, improving processes, and ensuring smooth day-to-day operations in fast-paced, high-volume settings. Known for strong multitasking ability, exceptional follow-through, and the discipline to maintain accuracy, confidentiality, and patient satisfaction across every interaction. Expertise and Accomplishments include:

Coordinated high-volume scheduling workflows by managing appointments, updating electronic health records, and ensuring accurate, timely communication with patients and care teams.

Leveraged project management experience to streamline scheduling processes, reduce bottlenecks, and improve operational efficiency across multiple providers and service lines.

Applied sales operations expertise to maintain organized data, track interactions, and ensure accurate documentation of patient communications, appointment details, and follow-up actions.

Resolved scheduling conflicts with empathy and professionalism, ensuring patient needs were met while maintaining provider availability and organizational priorities.

Collaborated with healthcare staff to optimize schedules, reduce wait times, and support consistent, high-quality patient care delivery.

Demonstrated strong communication skills by confirming appointments, addressing patient inquiries, and providing clear instructions to ensure a positive patient experience.

Maintained strict attention to detail when updating records, entering data, and managing multiple concurrent tasks in a fast-paced environment.

Contributed to process improvements by identifying scheduling gaps, recommending workflow enhancements, and supporting the development of new policies and procedures to improve patient satisfaction. EDUCATION & TRAINING

Project Management Professional, Project Management Institute – Mar 2026 Post Graduate Program in Cybersecurity, Austin University Business Sch – May 2026 CompTIA Security+ and Governance, Risk & Compliance (GRC), GRC Cybersecurity – Mar 2026 Master of Business Administration, Project Management, Sikkim Manipal University – Jun 2019 Bachelor of Science, Business Administration and Management, Marketing, University of Cape Coast – Jun 2005

PROFESSIONAL EXPERIENCE

Cyber Security Project Manager, The Encounter Worship Center, Remote Jul 2025 – May 2026

Led organization-wide security and governance initiatives by coordinating cross-functional teams and enforcing policy, accountability, and risk-management standards.

Established process controls, documentation systems, and reporting structures to strengthen transparency, compliance, and audit readiness.

Identified operational and information-security risks and supported mitigation planning to protect sensitive data and organizational resources.

Managed access to confidential member, donor, and staff information by applying data-protection and confidentiality principles.

Delivered security awareness training and supported incident handling, escalation, and documentation to reinforce a strong security culture.

MasterCard, (Remote Projectized) Jan

2026

Intern - Security Awareness & Phishing Analysis

Completed MasterCard’s Cybersecurity Virtual Experience Program, performing real-world phishing analysis and security-awareness tasks.

Identified, analyzed, and reported phishing threats impacting business operations and employee security posture.

Assessed organizational risk exposure and recommended targeted awareness training improvements.

Developed security-focused communication strategies to reduce human-related cyber risks.

Applied cybersecurity best practices aligned with governance, risk, and compliance (GRC) principles. MTN Ghana - Scancom PLC, Accra, Ghana Oct 2005 – Jun 2025 Harold Sackey Page 2

Capability Development & Digital Enablement (Jan 2022 – Jun 2025)

Coordinated large-scale technical deployments across 1,000+ sites, managing cross-functional engineering workstreams, risks, and timelines to ensure stable post-go-live operations.

Developed project plans, tracked milestones, and resolved technical blockers to maintain service continuity and stakeholder alignment.

Collaborated with engineering and finance teams to implement cost-optimized connectivity solutions supporting secure digital payment operations.

MTN Ghana - Scancom PLC (Continued)

Digital Leadership Project & Digital Transformation (Additional Projectized Responsibilities)

Cybersecurity awareness training for field sales force.

Directed digital transformation projects, managing end-to-end execution, stakeholder alignment, and adoption of enterprise digital tools.

Designed training and enablement programs, improving operational performance and supported secure platform usage.

Leveraged analytics and AI-driven insights to optimize project outcomes and enhance decision-making. Project Management Coordinator (Intern) / Support Specialist (Jan 2023 – Jun 2025)

Coordinated large-scale technical deployments across 1,000+ sites, managing cross-functional engineering workstreams, risks, and timelines to ensure stable post-go-live operations.

Developed project plans, tracked milestones, and resolved technical blockers to maintain service continuity and stakeholder alignment.

Collaborated with engineering and finance teams to implement cost-optimized connectivity solutions supporting secure digital payment operations.

Territory Sales Manager, Koforidua, Eastern Region, Volta Region Oti Region, Ghana (Jan 2016 – Nov 2021)

Managed regional operations and cross-functional coordination to support customer engagement and service delivery across multiple territories.

Built long-term client relationships and identified operational improvement opportunities through data-driven analysis.

Led teams to improve execution efficiency and maintain high service quality. Sales Supervisor (Smartphones, Fiber and Digital rollout)

Managed territory operations, pipeline activities, and customer engagement to support business continuity and service performance.

Translated technical offerings into clear value propositions, strengthening customer trust and solution adoption.

Analyzed trends and operational data to guide planning and execution. Sales Project Manager (Dec 2014 – Feb 2015)

Led cross-functional sales and operational projects, improving process efficiency and reducing bottlenecks.

Optimized CRM and vendor-management workflows, reducing cycle times and strengthening compliance alignment.

Automated evidence collection and tracking processes, improving remediation speed and operational accuracy. Sales Operations Specialist (Jan 2012 – Nov 2014)

Managed CRM systems, automated workflows, and reporting structures to improve efficiency and data accuracy.

Built dashboards, forecasts, and KPI tracking tools supporting leadership decision-making.

Developed SOPs and training programs that strengthened governance and process consistency. Channel Development Controller (Jan 2010 – Dec 2012)

Supported channel operations through structured planning, partner coordination, and performance management.

Strengthened governance and operational consistency across distributor and broker networks.

Led initiatives that improved channel productivity and regional execution. Key Account Manager (B2B / Key Accounts) (Feb 2007 – Jan 2010)

Managed enterprise accounts by coordinating cross-functional teams to deliver tailored telecom and SaaS solutions.

Strengthened customer retention through proactive communication and structured account planning.

Identified opportunities to improve service delivery and operational alignment. Corporate Sales Executive B2B (Oct 2005 – Jan 2007)

Managed enterprise client projects, ensuring requirements, timelines, and SLAs were met through cross-functional coordination.

Supported solution design and deployment activities while mitigating operational risks.

Maintained strong client relationships through consistent communication and service oversight.

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