Versatile Law Enforcement Leader and Administrator

MICHAEL COOPER

Retired Law Enforcement Professional Corrections · Training · Investigations

Webster, NY 14580 · 585-***-**** · *********@*****.***

PROFESSIONAL SUMMARY

Versatile and dependable professional with a distinguished 25-year career in law enforcement followed by proven success in security, office administration, and customer service. Adept at leading teams, managing administrative operations, delivering professional training, and providing reliable support across fast-paced environments. Known for strong communication skills, meticulous attention to detail, and a consistent record of exceeding expectations in every role.

PROFESSIONAL EXPERIENCE

Retired Police Officer Monroe County Sheriff's Office, Rochester, NY April 1984 – April 2009

–Supervised inmates and maintained safety, security, and order within correctional facilities.

–Conducted thorough background investigations for prospective law enforcement hires.

–Served as a certified instructor, delivering training on multiple law enforcement topics to recruits and active personnel.

–Developed comprehensive training materials and led both classroom and practical instruction sessions.

–Demonstrated consistent leadership, clear communication, and decisive action in high-pressure environments.

Office Coordinator Cirona Labs, Rochester, NY April 2026 – Present

–Greet visitors and administer required security check-in procedures, ensuring a professional and secure environment.

–Coordinate incoming and outgoing mail, deliveries, and day-to-day office logistics to maintain smooth operations.

–Support accounting functions including invoice distribution, statement preparation, and related correspondence.

–Maintain office supply inventory; coordinate procurement and restocking to ensure consistent availability.

–Manage petty cash fund and associated tracking in accordance with established company procedures.

–Provide general administrative support to leadership and staff as needed.

Security Officer — Second in Command Town of Penfield, Penfield, NY June 2012 – March 2026

–Conducted regular security patrols of all town-owned properties and facilities to detect, deter, and report potential threats or breaches of perimeter security.

–Assessed and resolved situations requiring immediate attention, exercising sound judgment to de-escalate incidents effectively.

–Prepared detailed incident and activity reports; monitored and responded to alarm systems in a timely manner.

–Provided dedicated security presence at monthly Town Board meetings and attended monthly policy meetings.

–Coordinated and delivered surveillance services for community special events.

–Performed routine vehicle maintenance and upkeep to ensure patrol readiness.

–Repeatedly rehired following periods of relocation, reflecting consistent performance and a strong professional reputation.

Customer Service Agent Adecco Staffing (Client: Hibbett Sports), Safety Harbor, FL (Remote) June 2022 – February 2023

–Handled a high volume of inbound customer calls, delivering courteous and efficient resolution of inquiries related to billing, deliveries, product defects, and order discrepancies.

–Applied active listening and problem-solving skills to identify root causes and provide accurate, timely solutions.

–Maintained thorough documentation of customer interactions in accordance with company standards.

Collections Specialist Lincoln First Bank, Rochester, NY June 1981 – November 1983

–Communicated professionally with clients to resolve outstanding debts and negotiate mutually agreeable payment arrangements.

–Analyzed individual financial situations to identify and implement appropriate repayment solutions.

–Maintained accurate, detailed records and ensured full compliance with applicable banking regulations.

CORE COMPETENCIES

Leadership & Team Supervision

Organizational & Administrative Skills

Security Patrol & Surveillance

Negotiation & Conflict Resolution

Background Investigations

Customer Service & Call Handling

Law Enforcement Training & Instruction

Microsoft Office & Computer Literacy

Office Coordination & Administration

Accounts Payable & Petty Cash Management

Communication & Interpersonal Skills

Credit Analysis & Banking Operations

CERTIFICATIONS & TRAINING

Instructor Development Course (GT) (2006–2009)

Certified as an instructor for New York State police academy candidates.

General Topics Instructor (2007–2010)

Delivered formal instruction to recruit classes and active law enforcement personnel across multiple subject areas.

EDUCATION

Associate of Applied Science — Criminal Justice

Monroe Community College · Rochester, NY

ADDITIONAL INFORMATION

Experienced with warranty documentation processes and administrative procedures. Strong attention to detail with demonstrated ability to manage documentation accurately and efficiently.

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