Customer Service & Education Professional with IT Flair
Resume:
Jocelyn Prattis
Customer Service Professional/ Educator
Thomasville, NC 27360
*******.*******@*****.***
To obtain a challenging position that allows me to utilize my current skills to assist in advancing a business that offers a stable employment opportunity. I am also eager to learn new skills and business and technological advancements.
Authorized to work in the US for any employer
Work Experience
CTE Computer Science Teacher
Guilford County Schools-Greensboro, NC
January 2021 to Present
I currently teach 6th, 7th and 8th grade students. I teach the introduction to HTML and CSS. Students learn the coding language to develop their own websites. I also teach the introduction to JAVA Script. Students learn the basics on how to create an animated scene using code. I also teach block coding to our 6th Graders. In between teaching code, students are also challenged to learn how to type. I currently teach at a public Middle School where the class size can range between 20-30 students per class. Customer Service Professional
Truist-Greensboro, NC
June 2017 to January 2021
Responsible for answering incoming calls. Handling clients Checking and Savings accounts, Digital support for online portal, answered calls for small business clients pertaining to their small business checking and savings accounts, serviced calls about auto loans, personal loans and HELOC accounts. Also, served on the Escalation Team by taking incoming escalation calls from clients. SME for Business Care and Consumer Care Teammates.
Substitute Teacher K-6
THOMASVILLE CITY SCHOOLS-Thomasville, NC
August 2015 to May 2017
Long termed subbed for 4th grade math from Aug 2017 to Oct 2017. Long termed subbed as a teacher assistant for EC class from Oct 2017 to Dec 2017. Currently still subbing when needed. IPP Host Customer Professional
Blue Cross Blue Shield of NC-Winston-Salem, NC
March 2014 to September 2015
Received inbound calls from NC providers regarding claim status of out of state members. Interpreted claim status, explained EOB to ensure correct payment was applied. Worked along side Network Management.
Customer Service Representative
AT&T Mobility-Greensboro, NC
May 2009 to February 2012
Received inbound calls regarding mobility product and services of AT&T.
• Assisted customers with billing inquiries. (interpreted bill, adjusted bill, added credits, and set up payment arrangements).
• Submitted cases in a timely manner to help resolve customer concerns Administrative Assistant
St. Peters World Outreach Center-Winston-Salem, NC December 2008 to May 2009
Responsible for scheduling and travel arrangements
• Responsible for maintaining files and important documents Education
B.A. in Business Administration
Cheyney University of Pennsylvania
2003
Skills
• KEY SKILLS • Communication - Deals with external customers at all levels via telephone and email .
• Problem Solving - Resolves in-depth queries in a methodical manner independently and with internal personnel to find appropriate resolutions, efficiencies and high level of quality • Team Player
- Enjoys sharing knowledge and encouraging development of others to achieve specific team goals.
• Planning and organizing - Refined planning and organizational skills that balance work and team support in a timely and professional manner • Systems Knowledge - Microsoft Word, Excel, Power point, Service First, Mobius, PowerMHS. Experience in maintaining and exceeding monthly stats according to company standards. (4 years)
• CSS
• JavaScript
• HTML5
Awards
Rookie Teacher of the Year
May 2022
During my first-year teaching in the classroom, I was awarded by peers and administration Rookie Teacher of the Year.
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