Customer Service & Technical Support Professional

KEIRIA BUTLER

Ruskin, FL 813-***-**** *******@*****.***

Professional Profile

Customer-focused and technically skilled professional with over 5 years of experience in customer service, technical support, and remote operations. Proven ability to troubleshoot complex issues, resolve customer concerns, maintain detailed documentation, and provide exceptional service across phone, email, and chat channels.

Technical Skills & Strengths

Customer Service Excellence

Technical Support

Troubleshooting & Diagnostics

Help Desk Support

Live Chat & Email Support

Zendesk & Ticketing Systems

Microsoft Windows

Remote Access Software

Data Entry & Documentation

Call Center Operations

Network Support

Problem Resolution

Team Collaboration

Training & Onboarding

Time Management

Communication Skills

Professional Experience

Foundever Technical Support Representative (September 2023 – January 2025)

Provided technical support via phone, email, and chat.

Diagnosed and resolved hardware, software, and connectivity issues.

Documented customer interactions and resolutions in ticketing systems.

Escalated advanced technical issues when necessary.

Maintained high customer satisfaction through timely issue resolution.

FCR Customer Service Representative (November 2019 – January 2023)

Assisted customers with orders, account management, and product inquiries.

Processed payments, refunds, and order updates accurately.

Supported customers through phone, email, and chat channels.

Assisted in training and onboarding new team members.

Living Water Transport Customer Care Representative (June 2017 – January 2021)

Coordinated driver schedules, freight pickups, and deliveries.

Maintained shipment documentation and customer communications.

Resolved customer concerns and ensured timely service delivery.

Detention Officer (December 2013 – February 2021)

Maintained facility security and inmate safety.

Conducted inspections, headcounts, and incident reporting.

Utilized de-escalation techniques to resolve conflicts.

Maintained accurate documentation and procedural compliance.

Education

Clovis High School – Clovis, New Mexico

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