Top-Performing Retail Sales Specialist

Bernetta Rivers

Brooklyn, NY ***** *********@*****.*** +1-347-***-****

Professional Summary

Dynamic Sales and Customer Service Specialist with 10+ years of experience in retail and client-facing roles. Known for exceeding sales targets, training high-performing teams, and building strong customer relationships. Skilled in upselling, merchandising, and digital tools with proven ability to thrive in fast-paced, high-volume environments.

Work Experience

Sales Associate

Bath & Body Works – Brooklyn, NY Mar 2023 – May 2025

• Deliver personalized shopping experiences and build loyal clientele.

• Support replenishment, merchandising, and store presentation.

Sales Associate Lead (Key Holder)

Yogibo Furniture – New York, NY Jul 2019 – Jan 2020

• Provided customer service via phone, email, and chat.

• Trained and coached new sales associates.

• Managed cash handling, store opening/closing, and merchandising.

Retail Sales Consultant

AT&T Authorized Retailer – New York, NY Feb 2016 – Jul 2016

• Represented AT&T products and services, meeting and exceeding sales quotas.

• Delivered strong product knowledge and problem-solving for customers.

Customer Service Specialist

JCPenney Corporation – Brooklyn, NY Aug 2014 – Feb 2016

• Supported customers across phone, email, and chat channels.

• Resolved escalations and improved satisfaction scores.

• Acted as liaison between customers and management.

Sales Associate

Deckers Corporation – New York, NY Nov 2012 – Jan 2014

• Assisted customers with purchases and provided accurate product information.

• Handled transactions and ensured stock availability.

Sales/Petite Specialist

Banana Republic – New York, NY Oct 2008 – Aug 2012

• Specialized in petite collections while consistently exceeding sales targets.

• Generated $1M+ sales over 3 years; averaged $6,000 per shift.

• Achieved Top Seller, MVP, and Customer Service awards.

Sales Associate

H&M – New York, NY Apr 2007 – Oct 2008

• Delivered high-quality customer service in-store and at registers.

• Earned Employee of the Month twice for outstanding performance.

Education

• Bachelor of Professional Studies – New York City College of Technology, Brooklyn, NY 2002 – 2005

• Associate of Arts in Legal Studies – New York City College of Technology, Brooklyn, NY 2000 – 2002

Awards & Recognition

• Employee of the Month (multiple occasions)

• Most Valuable Player – Best Sales Associate, Banana Republic

• Seller of the Month, Banana Republic

• Customer Service Excellence Award

Technical Skills

• Microsoft Word & Excel CRM Systems POS Systems

• Data Entry (40 WPM typing speed)

• Sales, Upselling & Merchandising

• Phone, Email, and Chat Customer Support

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