Data-Driven Business Analyst with 5+ Years Experience

Andrici Sergiu Paul

078*******

****.***********@*****.***

linkedin.com/in/paul-andrici-304084184

Professional Summary

Business Analyst–oriented professional with 5+ years of experience in data analysis, workforce management, and process optimization. Skilled in translating business needs into data-driven solutions, defining requirements, and supporting delivery in Agile environments. Strong background in stakeholder collaboration, reporting automation, and performance analysis. Proven ability to improve operational efficiency through structured analysis, KPI tracking, and scalable reporting solutions. Core Competencies

Business Analysis: Requirements gathering, user stories, acceptance criteria, process mapping

Agile & Delivery: Scrum support, backlog contribution, cross-functional collaboration Data Analysis: KPI tracking, forecasting, statistical analysis, reporting Stakeholder Management: Business-technical communication, client interaction Tools & Technologies: SQL, Excel (VBA, Pivot Tables), Power BI, Tableau, QlikView Process Improvement: Workflow optimization, automation, system troubleshooting Professional Experience

Workforce Management Specialist

Besedo – Iași March 2020 – Present

Gather and analyze business requirements related to workforce planning, reporting, and operational efficiency

Translate business needs into data models, dashboards, and reporting solutions using SQL, Excel, and Power BI

Collaborate with stakeholders to define KPIs, success metrics, and reporting structures aligned with business goals

Develop and maintain automated reporting tools, reducing manual effort and improving data accuracy

Support decision-making through forecasting models and performance trend analysis Partner with cross-functional teams (operations, management, analytics) to improve processes and system usage

Contribute to process optimization initiatives by identifying inefficiencies and proposing scalable solutions

Train stakeholders on tools, dashboards, and data interpretation to enable data-driven decisions

Projects-

Developed Power Query data transformations and optimized data models to support reporting requirements, improve data accessibility, and enable efficient analysis Developed forecasting for fte and volumes for multiple clients Freelance Copywriter & Video Editor

Freelance March 2017 – March 2020

Managed client requirements and translated business needs into content strategies Delivered projects aligned with client expectations, deadlines, and quality standards Used performance insights to refine content and improve engagement outcomes Content Moderator

BrandBastion March 2016 – March 2017

Analyzed user sentiment and engagement data to provide actionable insights to clients Ensured compliance with platform policies while maintaining brand integrity Collaborated with teams to improve moderation workflows and response strategies Education

Bachelor’s Degree – Universitatea Alexandru Ioan Cuza”, Iași Certifications

Data Science Methodology – Coursera

Python for Data Science – Coursera

Data Science Specialization – Coursera

Technical Skills

SQL, Python

Excel (VBA, Pivot Tables, VLOOKUP)

Power BI, Tableau, QlikView

Workforce Management Systems

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