Multifaceted Customer Service and Security Professional

Pakarcia Wilson

Orlando, FL ***** +1-321-***-**** ****************@*****.***

Professional Summary

use my knowledge and experience appropriately and to become a valued employee of your establishment. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Willing to relocate to: Orlando, FL - Orlando, FL

Work Experience

Delivery Driver

Spark Driver Orlando, FL

February 2019 to Present

Deliver groceries for Walmart

Customer Service Representative

Walmart Kissimmee, FL

April 2019 to December 2021

Work as a customer service associate

Customer Service Representative

TransformCo Sears Orlando, FL

January 2021 to April 2021

Answered all customer calls and complaints

Security Dispatcher/security Guard

Kerzner International Nassau Bahamas

September 2000 to October 2018

Security/Dispatch/Surveillance and a security officer i also worked in our investigations department Police Dispatcher/911 Emergency Operator

Royal Bahamas Police Force Nassau Bahamas

January 2000 to June 2012

Handel all Emergency matters,serious crimes communicated via radio set make entries in my diary also brief the commissioner of police of all events.take reports etc Education

Child care (Associate)

University of the Bahamas Nassau

September 2015 to June 2017

Business (Bachelor's)

University of the Bahamas Nassau

September 2011 to June 2014

Culinary Arts (Associate)

The College of the Bahamas Nassau Bahamas

September 1996 to June 2000

Nursing (Associate)

R. M. Bailey Senior High Nassau Bahamas

September 1990 to June 1996

Upper secondary education

Skills

Computer skills Call Center (10+ years) Logistics Escalation handling Purchasing EMT experience Customer Care (9 years) HVAC Merchandising Customer Service (10+ years) Time management Employee Orientation Hotel and accommodations guest inquiries Call monitoring Medical office experience Medical billing (4 years) Social Work (9 years) Security Hotel and accommodations guest check-in Visio POS Google Workspace Guest relations Mentoring Food Production Food handling (10+ years) Payroll (3 years) Medical terminology Hotel experience Guest services Serving Databases Food Preparation Labor Cost Analysis Clerical experience

(8 years) Office Management Data collection Windows Cooking Distributed control systems Surveillance (10+ years) QuickBooks Documentation review Catering (8 years) Business development Microsoft Excel Microsoft Outlook Organizational skills Delivery driving Courier services Software troubleshooting Payroll Manufacturing Training & development Fraud Order entry Insurance verification Dispatching SharePoint Outbound sales Hospital experience Office experience (5 years) Meal preparation Sales Security (10+ years) Social work Medical office assistant (5 years) Driving Typing Epic Personal chef (9 years) Phone call management Personal assistant experience Medical coding Decision making Events management Recruiting Upselling Curriculum development Written communication PeopleSoft Cash handling Branding Editing Meal Preparation Windows (6 years) Incident reporting compliance Hospitality Google Docs Freight Supervising experience Accounts receivable Budgeting Dispatch software communication Staff development Research IT support EMR Systems Financial services Telemarketing Menu planning Customer service Team management Transportation management systems Computer literacy Executive administrative support Working with people with developmental disabilities Kitchen Management Experience Personal Assistant Experience (10+ years) Mail customs regulations CSR (6 years) IT service management CMMS Microsoft Word, Microsoft excell,power point (5 years) Marketing Office assistant (10+ years) CSR (3 years) Care plans Human Resources Social Work Restaurant Experience (4 years) Workers' compensation law Food Safety (3 years) Supervising Experience (6 years) Negotiation Serving Experience (3 years) Medical records clerk experience Human resources Inventory Control Office management Profit

& loss Shipping & receiving (2 years) Ride-sharing services (delivery method) windows (7 years) Cash register Help desk Salesforce Childcare System improvement planning Relationship management iOS Warehouse experience Conflict management Administrative experience Leadership Test-driven development Grant writing Front desk (7 years) Computer networking Revenue cycle management Help desk (10+ years) Serving (7 years) Banking (1 year) CRM system proficiency Guest reservation booking Cleaning Experience Clear verbal communication Greeting customers Resort Teamwork General management Computer operation Phone etiquette Cross-functional communication Patience Pricing Technical Support (5 years) Public Relations (9 years) Vendor communication Food&beverage (10+ years) Health care (8 years) Record keeping Customer relationship management Retail sales Working with people with disabilities EMR systems Chef (10+ years) Food service (10+ years) EHR systems (3 years) Attention to detail Staff training Writing skills Hotel and accommodations guest check-out Credit analysis File organization Communication skills Home care Caregiving Productivity software Project coordination Banquet Experience (2 years) English Leadership (4 years) Outside sales Menu Planning Restaurant Management Microsoft word Cooking (9 years) Customer Support (3 years) Delivery driver experience Culinary Experience (10+ years) Courier (2 years) Customer Care (10+ years) Customer Support (5 years) Managing hospitality teams Microsoft Office Front desk Technical support Team development Analysis skills Personal assistant experience

(10+ years) Medical records (2 years) Customer communication Cleaning (8 years) Account management Healthcare Food handling Clerical experience Procurement Medical records Word processing Kitchen management Public relations Restaurant experience Languages

English

Certifications and Licenses

Class E

Driver's License

Class D Security

Life & Health Insurance License

Food Handler Certification

Guard Card

CompTIA Security+

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