Security Supervisor with Client Relations Focus

DAVID P. MAYER JR.

404-***-****, *************@*****.***, Atlanta, GA, 30310

SKILLS

Customer Service

Client Relations

Client Support

Providing Feedback

Operational Reports

Occupational Safety Compliance

Administrative Support

Safety Policies and Procedures

Time Management

Security Supervisor

Employee Counseling

Web Data Center Security

Verbal and Written Communication

Standard Vehicle Operation

Customer Inquiries

Safe Driving Practices

Audit and Collection

Guest Experiences

Efficient Service

Guest Shuttle Service

Car Parking

Loss Prevention Strategies

Corrective Action

PROFESSIONAL SUMMARY

Seasoned Security Supervisor with a proven track record, excelling in client relations and operational reports. Demonstrates a strong commitment to safety policies and efficient service, ensuring a secure environment. Skilled in both leadership and customer service, achieving significant improvements in security protocols and client satisfaction.

EXPERIENCE

Security Site Supervisor, Aug 2024 - Current

Securitas Security Inc, Atlanta, GA

I supervise up to six officers at a web data center

Create weekly rotation schedules for the officers

Create visitor's access badges

Patrol the interior of the property

Ensure that all visitors and contractors follow the proper sign in/out policy

Relieve officers for breaks

I help ensure that unauthorized electronic devices do not enter restricted areas

Security Shift Lead, Jan 2023 - Aug 2024

Purple Innovations Inc, McDonough, GA

I supervise up to five officers

Submit payroll weekly

Create weekly rotation schedules for the officer

Create access badges for all employees

Patrol the interior and exterior of the property

Ensure that all visitors and contractors follow the proper sign in/out policy

Relieve officers for breaks

Served on the occupational safety compliance team

Shift Supervisor/Utility Officer, Jan 2014 - Mar 2023

Allied Universal Security Services, Atlanta, GA

Supervises 6 officers responsible for client care/relationship

Patrols a high rise office building and parking deck

Resolves client/tenant complaints and issues

Monitors contractors activities

Responsible for keeping key inventory

Documents irregularity and incident reports

Answers all telephone inquiries

Valet Supervisor, May 2022 - Jan 2023

Park Place Parking, Atlanta, GA

Delivered guest vehicles smoothly and met diverse needs of valet customers

Helped guests unload and load luggage

Answered guest's questions about property amenities and services

Completed claim check, vehicle damage and billing dispute forms

Maintained cleanliness of work sites, parking spaces and guest services stations

Issued and collected claim tickets and processed valet parking fees

Monitored and documented guest traffic flow in valet lot

Maintained current listing of local and area attractions special events and activities to give guests updated information

Assisted hotel guests with valet retrieval process

Performed nightly audits to ensure all fees were collected

Night Audit Supervisor, Dec 2020 - Nov 2021

Reverb Hotel, Atlanta, GA

Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies

Kept accounts in balance and ran daily reports to verify totals

Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew

Looked over pending check-ins and payment processes to complete closing procedures

Oversaw night auditing of daily room occupancy, hotel revenue, and ensured all fees were collected at the conclusion of the nightly audit

Investigated auditing discrepancies by reconciling cash drop and credit card transactions

Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency

Handled tasks and responsibilities for front office employees during periods of understaffing

Collaborated with team members to handle guest requirements from check-in through check-out

Security Officer, Aug 2008 - Jan 2014

Walden Security, Atlanta, GA

Responsible for resolving client/employee complaints; greeting homeowners, visitors, and contractors as they enter the lobby and loading dock areas

Documenting irregularity and incident reports

Responsible for the property and personnel of a condominium building

EDUCATION

Basic Computer Skills Certification

Opportunity Partners, Jersey City, NJ, January 2002

High School Diploma

Jersey City Adult High School, Jersey City, NJ, January 2000

LANGUAGE

English

Native

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