Administrative Support & Project Leader with OD Focus

Danielle Young

Charlotte, North Carolina 704-***-**** ***********@*****.***

Summary

Talented and highly driven administrative support professional featuring extensive project management and organizational development expertise, and a history of significant success in comprehensive administrative support roles. Proven ability to orchestrate vital functions including payroll and account management operations utilizing industry leading technologies such as SharePoint and the Ellucian Colleague system. Demonstrated skills in project and system management, and a keen ability to analyze key business processes to identify issues and develop improvements. Possess a bachelor’s degree in organizational development/business from Geneva College. Seeking to put extensive and comprehensive organizational development abilities to adept use supporting the efforts of a topnotch leadership team.

Areas of Expertise

Administrative Best Practices

Organizational Development

Budgeting & Payroll

Project Management

Human Relations Management

Standard Operating Procedures

Office Management

Systems Management

Website Management

Multi-Media Designer

Process Development

Marketing Management

Professional Experience

Wells Fargo, Charlotte, North Carolina 2024 – current

Associate Executive Specialist

As the Associate Executive Specialist, I provide a high level of executive support with administrative tasks such as heavy calendar management, travel, event scheduling, and workflow management.

Key Contribution:

Provide a high level of professional support which includes a balance of experienced executive level. administrative work, as well, as ongoing ad-hoc project and business initiatives such as planning meetings, tracking deliverables, and pulling routine reports.

Perform heavy calendaring, complex travel planning, extensive document creation and editing, and preparing expense report submissions.

Support recruitment activity with scheduling interviews, liaising with candidates, and managing workflow in Workday.

Coordinate team activities and / or meetings.

Assist with budget planning and compile statistical data for financial planning.

Act as information source on group and company policies.

Receive direction from supervisor and exercise judgement within defined parameters while developing understanding of the Administrative Support function.

Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals.

Interact with external customers.

Wells Fargo, Charlotte, North Carolina 2022 – 2024

Administrative Assistant

I manage travel arrangements, hotels, expenses, and conference room scheduling for bankers and supply a higher level of administrative support to Business Execution Director's that includes responding to email requests, managing calendars, scheduling meetings, processing expenses, purchasing equipment, keeping up with office supplies and assisting with catering for group meetings and training sessions in and out of state. In addition, I collaborate regularly with leadership, and team members while also working to keep the entire floor functioning smoothly.

Key Contribution:

Manage multiple calendars.

Schedule and coordinate meetings.

Handle all office supplies and equipment for team members.

Collaborate regularly with leadership and team.

Follow up with team members questions and concerns.

Cater lunch for different groups and locations.

Out of state collaboration for catering meetings and training sessions.

Schedule conference rooms.

Book travel, hotels, and rentals for bankers and process all expenses.

Hawthorn Senior Living, Davidson, North Carolina 2021 – 2022

Assistant Manager

As Assistant Manager I support the General Manager in making changes to office workflows, performing employee evaluations, developing, and implementing policies and planning marketing and promotional events. My role is to improve workplace efficiency and keep staff satisfied by acting as an intermediary between upper-level management and entry-level roles who work directly with customers. I also provide feedback from employees, managers, and customers to make useful adjustments to company procedures.

Key Contribution:

Schedule and coordinate meetings.

Conduct employee performance reviews.

Develop good customer relationships.

Participate in recruitment and dismissal processes.

Smooth out problems within the workplace.

Address employee and customer concerns.

Develop strategies for better workplace efficiency and goal achievement.

Email and phone correspondence.

Liaise between managers, customers, and employees.

Provide direction to staff.

Monitor spending patterns and budgets.

Fill in for General Manager in times of absence.

Make executive decisions, hold meetings, and provide accountability.

Macy’s, Charlotte, North Carolina 2019 - Furloughed

Administrative Support Team Supervisor

As the Administrative Support Team Supervisor, I perform all functions of the Administrative Support Team Associates; in addition, supervising the Administrative Support Team to ensure operational efficiently to achieve sales, service, and profit goals. My role includes the training, coaching and development of the AST team, prioritizing workload, effectively communicate and downstream information to store leadership. The scope of my authority extends to key areas such as expense management; general administrative functions; staffing and scheduling; customer service; building and equipment maintenance; cash office functions; safety standards.

Key Contribution:

Supervise and coordinate distribution of all incoming communication, including phone, fax, mail, network printer, Stores Portal, and e-mail.

Supervise the distribution of the Stores portal communication “Recently Added Documents” twice daily (morning before store opening & late afternoon) to stores team.

Train AST Associates to service all customers who visit the Store Manager’s office for assistance.

Supervise all customer correspondence.

Supervise administration of the Safety Program and accident reporting process

Supervise accuracy and distribution of all reporting; using Microsoft Excel, VLOOKUP, Macros and Pivot Tables to produce specific reports.

Act as liaison for District Human Resource office for all HR issues

Review weekly training compliance report and make corrections, as needed.

Supervise and coordinate schedule of all in-store training.

Supervise and maintain supplies and order as needed.

Supervise all daily Vault tasks; cash deposit, balance vault, replenish registers, balance change drawers and all other Cash function.

Research and resolve cash shortage-as needed.

Act as liaison to District Staffing office for all Staffing issues and objectives

Supervise and coordinate Printing of Current and Future week(s) scheduling reports.

RADIATOR SPECIALTY GROUP, Charlotte, North Carolina 2018 - 2019

Executive Office Administrator

Under minimal supervision performs a broad range of high-level administrative support and analytical tasks to facilitate corporate executives to effectively lead the Company. Supports other designated leaders to achieve Company goals.

Key Contribution:

Provides leadership to build relationships crucial to the success of the organization, and manages a variety of special projects, some of which may have organizational impact.

Facilitates smooth communication between the President & COO's office and internal departments; demonstrating leadership to maintain credibility, trust and support with Company leaders.

Communicates directly, and on behalf of the President & COO with Board members and other external stakeholders as needed.

Plans, coordinates, and ensures the President & COO's schedule is followed and respected. Provides "gatekeeper" and "gateway" role, creating important win-win situations for direct access to the COO's time and office.

Works closely and effectively with the President & COO to keep him/her well informed of upcoming commitments and responsibilities, following up appropriately. Acts as a "barometer," having a sense for the issues taking place in the environment and keeping the President & COO updated.

Adhere to compliance with applicable rules and regulations set in bylaws regarding board and board committee matters, including advance distribution of materials before meetings in electronic/paper format.

Participates as an adjunct Senior Leadership Team Liaison member including assisting in scheduling and coordinating meetings and recording/distributing minutes.

CATO CORPORATION, Charlotte, North Carolina 2017 - 2018

Administrative Assistant II

As the Administrative Assistant my responsibilities included providing administrative support to ensure efficient operation of the office. Supporting managers and employees through a variety of tasks related to organization and communication. Responsible for confidential and time sensitive material with a variety of field concepts, practices, and procedures. This included effective communication via phone and email, responding in a timely manner.

Key Contribution:

Answer and direct phone calls

Organize and schedule meetings and appointments.

Produce and distribute correspondence memos, letters, faxes, and forms.

Assist in the preparation of regularly scheduled reports.

Submit and reconcile expense reports.

Provide general support to visitors.

Provide information by answering questions and requests.

Research and creates presentations.

Generate reports.

Handle multiple projects.

Prepare and monitor invoices.

ACOSTA SALES AND MARKETING, Charlotte, North Carolina 2016 - 2017

Administrative Assistant II to Director of Retail

Senior administrative lead entrusted with primary support of leadership and sales teams. Integrally coordinate corporate event calendar and orchestrate budget planning and administration. Adeptly utilize Excel spreadsheets to categorize and organize products for strategic online placement. Generate key project and item reports to prioritize tasks and inform stakeholders on project progress. Adapt project work plans in accordance with project requirements. Execute data entry functions, and proof spreadsheets to ensure accuracy. Effectively and efficiently respond to all requests for data updates. Analyze key business processes to identify underperforming areas, and actively contribute to new process development.

Key Contribution:

Continually demonstrate strong expertise in SharePoint technology facilitating end user accounts, security, permissions, and access.

Act as chief liaison facilitating communications for system implementation plans.

Performs reconciliation between SAP and external systems.

Gather information to enter in Concur for expense reimbursements and reservations for upcoming trips.

Generate reports, presentations, and review in-store solutions for associates using SHARP.

CENTRAL PIEDMONT COMMUNITY COLLEGE, Charlotte, North Carolina 2013 - 2016

Administrative Assistant III

Expertly conducted comprehensive and complex administrative functions ranging from systems management to facilitating payroll activities and beyond. Interfaced with other departmental administrative leads to organize calendars for travel and appointment scheduling. Heavily involved in community service planning and hosting, and often designated as college representative for monthly community service-related conferences and events. Engaged in community research initiatives to source relevant cultural, educational, social, and demographic data to enhance and update programs. Executed staff and direct-report payroll, and inventory management.

Key Contributions:

Primary SharePoint platform administrator for end user account management, as well as creation of innovative web solutions for design and updates. Coordinate a variety of technical, instructional, and administrative special projects as assigned. Seek critical information; develop documentation, and present final project and/or recommendations to supervisor.

Provide complex guidance, problem solving, conflict resolution and assistance to the public, students/clients, staff, and faculty that may be sensitive in nature. When necessary, refers individuals to appropriate department(s) for action.

Reconcile expenditure and revenue transactions against database budget reports for assigned department/division which included multiple cost centers.

Oversee the processing of time sheets for student payroll and resolve problems as they arise. Run reports to verify payroll is correct. Review employee records with multiple timecards and pay rates for accuracy.

Effectively operate all modules of college data base system, including inputting, extracting, and presenting data in a useful format to make effective decisions. Define and run a variety of reports as requested.

Assist in the development of correspondence, policies and procedures, reports, forms, notices, contracts, instructional materials, timecards, and spreadsheets. Coordinate and attend a variety of meetings; take and distribute minutes to participants. Organize division/department events including advertising, registration, and catering services.

KELLY TEMPORARY SERVICES, Charlotte North Carolina 2012 - 2013

Administrative Assistant

Transitionary position in key office support role. Primary contact for staff and incoming visitors. Responded to information requests, and handled all calls, routing to proper departments. Facilitated document scanning, copying, and filing, and ensured correct and timely document delivery.

COMMUNITY COLLEGE OF ALLEGHENY COUNTY, Pittsburgh, Pennsylvania 2006 - 2012

Office Manager

Led skilled staff of 16 orchestrating an array of administrative functions, and integrally served as systems manager for Colleague and SAP, advanced programs integrating all campus areas including admissions, registration, academic records, curriculum management, and much more. Adeptly utilized Colleague to execute vital financial functions; processed requisitions, purchase orders, contracts, change orders, payroll, and vendor data. Budgeted and coordinated travel arrangements. Controlled office inventory, and managed equipment utilized by faculty. First point of contact for responding to media/public relations requests.

Key Contributions:

Coordinated all space utilization and scheduling through R25 system including classroom, computer lab, and lecture hall usage for standard and continuing education courses.

Subject Matter Expert and staff trainer for all users working with Colleague.

In charge of building course framework for course catalog and coordinating campus wide classroom assignments.

Interviewed and onboarded new staff while overseeing work-study students.

REGIONAL INDUSTRIAL DEVELOPMENT COPORATION, Pittsburgh, Pennsylvania 1999 - 2006

Marketing Producer and Website Manager

Tasked as Head Graphic Designer leading all website development and management while spearheading marketing material conceptualization and creation. Generated sample layouts, and adeptly utilized industry leading programs to upgrade and create graphics and determine style and size of illustrative materials.

Key Contribution:

Entrusted with design, assembling, proofing, and approving final layouts.

Prior experience as Executive Assistant to the President and Corporate Secretary (1994-1999) for Regional Industrial Development Corporation, Pittsburgh, PA.

Education & Credentials

Bachelor of Science in Organizational Development / Business

Geneva College, Beaver, PA

Certificates in Multi-Media/Web Designer

Art Institute of Pittsburgh

Paralegal Studies

Duff’s Business Institute, PA

Technical Skills: Microsoft Office Suite, Adobe Suite, SharePoint, R25, Colleague, SAP, Concur, SHARP

Contact this candidate