Customer Service & AI Training & QA Specialist with RLHF Expertise
Resume:
DARLA LOZIER
********@*****.***
AI Training Specialist / Human in the Loop (HITL) Data Annotator
Madison, IN
Email • Phone • LinkedIn (optional)
Professional Summary
Highly analytical professional with 30+ years of experience in customer services, operational management, and precision driven data workflows. Transitioning extensive background in quality assurance, complex problem solving, and policy aligned decision making into Generative AI training. Strong technical foundation in logic based systems, flowchart mapping, and early programming. Demonstrated ability to interpret human intent, resolve ambiguous edge cases, and produce constraint driven text with exceptional clarity. Skilled in linguistic nuance, persona adoption, and editorial refinement. Ready to contribute expertise to RLHF, Supervised Fine Tuning, red teaming, and fact checking initiatives.
Core HITL Skills
AI Training & Evaluation
Reinforcement Learning from Human Feedback (RLHF)
Supervised Fine Tuning (SFT)
Prompt Engineering & Evaluation
Red Teaming & Safety Review
Hallucination Detection & Correction
Quality Assurance
Strict Fact Checking & Source Validation
SOP & Policy Compliance
Error Detection (Textual & Visual)
Consistency Enforcement Across Multi Step Tasks
Linguistics & Writing
Creative Writing & Narrative Structuring
High Level Grammar, Editing, and Proofreading
Tone, Style, and Persona Adaptation
Constraint Based Text Generation
Technical & Analytical
Logic/Flowchart Mapping
End to End Pipeline Management
User Intent Evaluation
Early Programming (MS DOS)
Systems Thinking & Process Optimization
Professional Experience
Independent Business Owner — Photography & Commercial Cleaning
Managed all phases of business operations with high autonomy, demonstrating strong self direction, time management, and reliability.
Drafted marketing copy, client communications, and service documentation with precision and professional tone.
Executed administrative workflows, scheduling, and invoicing with consistent accuracy.
Adapted quickly to new tools and processes, maintaining high service quality across diverse client needs.
Customer Service Manager & Store Manager — Retail & Telecommunications
Various Locations
Analyzed and resolved complex customer inquiries, applying strict corporate policy guidelines to ensure accurate, helpful, and appropriately toned responses.
Conducted daily audits and reconciliations across 40+ registers handling $40K+ in transactions, demonstrating exceptional attention to detail and zero error expectations.
Translated technical concepts (e.g., cell phone programming) into clear, user friendly explanations.
Developed and delivered training protocols to ensure consistent quality, compliance, and service standards across teams.
Evaluated edge case scenarios and made policy aligned decisions under time pressure — directly transferable to RLHF and safety review tasks.
Print Production & Quality Assurance Specialist — Newspaper Operations
Indiana
Executed end to end production workflows, ensuring accuracy from photographic negative processing through press runs and distribution.
Identified and corrected visual and textual errors prior to mass printing, applying rigorous QA under tight daily deadlines.
Managed time sensitive pipelines with zero defect expectations, demonstrating strong pattern recognition and detail orientation.
Coordinated with cross functional teams to maintain consistency, quality, and operational efficiency.
Education & Specialized Training
Data Processing & Technology
Completed comprehensive training in MS DOS programming and flowchart logic, developing strong algorithmic thinking and systems mapping.
Early adopter and specialist in emerging word processing software (WordPerfect), demonstrating adaptability to new technological environments.
Computer Information Systems (CIS) & English
Built a strong foundation in technical logic, structured writing, and analytical reasoning.
Completed extensive coursework in Creative Writing, mastering narrative structure, grammar, and constraint based text generation.
Kathleen Wellman’s School — Acting & Visual Presentation
Awarded for creative conceptualization and performance.
Developed persona adoption, improvisation, and creative problem solving skills — directly applicable to multi turn conversational modeling and role based prompting.
Earned a master certification for completing courses for AI systems Gemini,Jasper,Claude,Loveable, Chat GPT, Deep Seek and side hustle.
I am currently taking a class through IBM called humans training AI.
Darla Lozier
COVER LETTER
Dear Hiring Team,
I am excited to apply for the AI Training Specialist / Human in the Loop (HITL) Data Annotator role. With over 30 years of experience in customer success, operational management, and high precision quality assurance, I bring a unique combination of analytical thinking, linguistic expertise, and policy aligned decision making that directly supports RLHF, SFT, and AI evaluation workflows.
Throughout my career, I have excelled in roles requiring exceptional attention to detail, clear communication, and the ability to interpret and resolve complex or ambiguous situations. My background in logic based systems, flowchart mapping, and early programming has given me a strong technical foundation, while my extensive writing, editing, and persona adoption experience enables me to craft clear, consistent, and context appropriate text across a wide range of domains.
I am particularly drawn to AI training because it blends everything I do best: analytical reasoning, language precision, quality assurance, and structured problem solving. I am eager to contribute to the development of safer, more accurate, and more helpful AI systems.
Thank you for your time and consideration. I would welcome the opportunity to support your team and contribute to your model training initiatives.
Sincerely,
Darla Lozier
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