Client Relations & Service Specialist, Flexible Availability

DAVID DEEPAK GHARAT

*** ******* ***, *******, ** M4J 2L9

Telephone: 416-***-****

Email: *******@*****.***

CLIENT RELATIONSHIP ASSOCIATE

Customer Service • Sales • Client Relations – Call Centre

Key Skills

• Extensive customer service and call-centre experience with high-volume inbound/outbound interaction

• Strong relationship-building abilities; known for maintaining long-term client satisfaction

• History of exceeding sales quotas and achieving business development targets

• Excellent communication, interpersonal, and presentation skills

• Highly organized; able to manage detailed information in fast-paced environments

• Strong multitasking, negotiation, problem-solving, and decision-making abilities

• Supportive team player; able to share expertise and contribute to team goals

• Advanced computer proficiency: MS Office Suite, Outlook, Adobe Acrobat, CRM systems

Professional Experience

Customer Service / Call Centre

Paragon Systems Inc., Toronto (2017 – 2025)

• Delivered top-tier service and support to diverse clients across multiple global regions

• Achieved and exceeded weekly and monthly sales targets

• Built and maintained long-term customer relationships

• Managed CRM/database information accurately

• Identified client needs and provided product solutions

• Coordinated with internal teams for service, pricing, and delivery

• Participated in promotions and customer engagement events

• Produced weekly reports and monthly forecasts

Call Centre / Customer Service / Sales Consultant

Network Solutions Inc. (CRM NA), Toronto (2006 – 2017)

• Managed and grew accounts within mid-size to corporate-level businesses

• Supported client needs through consultation and customized solutions

• Handled full sales cycle from prospecting to closing

• Developed relationships with senior-level decision makers

• Delivered proposals, quotes, and webinars

• Maintained strong client retention through quality service

Client Services Consultant / Business Development

Miratel Solutions, Toronto (2003 – 2006)

• Responded to customer inquiries and provided solutions

• Conducted extensive cold calling

• Balanced multiple client projects and trained new hires

• Resolved client issues using strong probing techniques

Client Services & Market Research Analyst

Acrobat Market Research, Toronto (2000 – 2003)

• Conducted market research with senior business leaders

• Analyzed consumer buying behaviours

• Designed research questionnaires

Education

GED

Bachelor of Commerce – University of Toronto (1-year upgrade)

References

Available upon request

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