Sales Associate with Customer-Centric Excellence

DANIEL ONGIRI

Nairobi. +257********. ******************@****.***

Professional Summary

Dedicated sales associate with a proven track record in enhancing customer experience and driving sales through effective communication and problem-solving skills.

Skills

. Customer service

. Teamwork and collaboration

. Time management

. Multi-tasking strength

. Goal oriented

. Problem-solving

. Listening skills

. Sales expertise

Work History

Sale Associate

Marion Cosmetics – Nairobi

. Assisted customers in selecting products based on individual needs and preferences

. Maintained knowledge of current promotion and products offerings to enhance customer experience.

. Collaborated with team members to efficient store operations and customer satisfaction.

. Processed transactions accurately using point-of-sale systems, ensuring smooth checkout experiences.

. Addressed customer inquiries and resolved issues promptly, fostering positive relationships.

. Executed visual merchandising strategies to present products attractively on the sales floor.

Housekeeper

Ibis Hotel – Nairobi

. Maintained cleanliness and organization in guest rooms and common areas.

. Operated cleaning equipment, including vacuums and industrial washers, efficiently.

. Assisted with inventory management of cleaning supplies and linens.

. Implemented effective cleaning protocols to enhance room turnover rates

. Trained new staff on proper cleaning techniques and safety procedures.

. Collaborated with maintenance team to report and resolve facility issues promptly.

Cashier

Asmit pharmaceuticals – Nairobi

. Processed customer transactions efficiently using point-of-sale systems.

. Maintained accurate cash drawer balance throughout shifts.

. Assisted customers with inquiries, providing product information and recommendations.

. Ensured cleanliness and organization of checkout areas for optimal efficiency.

. Collaborated with team members to improve customers service experiences.

. Welcomed customers and helped determine their needs.

. Handled multiple payments methods securely, minimizing discrepancies and potential losses.

Driver

Asmit Pharmaceutical – Nairobi

. Operated delivery vehicles to ensure timely transport to ensure timely transport of pharmaceutical products.

. Conducted pre – trip inspections maintain vehicle safety and compliance standards.

. Maintained accurate logs of deliveries and maintenance records.

. Improved customers satisfaction by maintaining punctuality and adhering to strict delivery schedules.

. Delivered goods and products to customers on time and in excellent condition.

Education

High School Diploma

Olare High Diploma – Kenya

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