Experienced Customer Support & Administrative Specialist
Resume:
Bachelor Of Science:
Computer Science And
Information Systems
Hodges University
Naples, FL
*******@*****.***
Gainesville, FL 32608
WWW: Bold Profile
Skills
• Scheduling
• Meticulous and Organized
• Positive and Professional
• Database Administration
• Multi-Line Telephone Systems
• Organization Skills
• Tech-Savvy
Verbal and Written
Communication
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Professional and Polished
Presentation
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• PC Proficient
• Greeting and Seating Clients
• Professional Demeanor
• Recordkeeping and Bookkeeping
• Service-Oriented Mindset
• Spreadsheet Tracking
Education And Training
• 2008 - Dean's List
• Bright Futures Recipient
• 4.0 GPA
Websites, Portfolios,
Profiles
www.linkedin.com/in/jodie-
marie-serrano-b76784169
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Uber Technologies Inc. - Uber Driver
03/2023 - Current
Tire Depot. - Administrative Assistant
Gainesville, FL
06/2024 - 08/2024
Gainesville GMC - Receptionist Administrator
Gain, FL
07/2021 - 12/2023
Jodie Serrano
Experience
Established positive relationships with customers through courteous interactions.
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Maintained cleanliness of vehicle interior and exterior, including vacuuming, washing windows, and refueling when necessary.
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Worked closely with dispatch center staff to coordinate pickups and drop-offs in a timely manner.
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Developed and maintained filing systems for confidential documents and records.
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Provided administrative support to the executive team, including scheduling meetings and managing calendars.
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• Processed invoices for payment using accounting software applications. Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
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• Managed office supplies inventory and placed orders when necessary.
• Managed database systems containing customer contact information. Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
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Ensured efficient operation of office equipment such as printers, copiers and fax machines.
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Handled confidential documents in an organized fashion according to established protocol.
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• Updated contact lists regularly when changes
• Greeted visitors and provided them with assistance.
• Scheduled appointments for clients, customers, and other visitors.
• Maintained a neat and orderly workstation at all times.
• Answered and directed incoming calls using multi-line telephone system.
• Investigated and analyzed client complaints to identify and resolve issues. Assisted customers with inquiries regarding products or services offered by the company.
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• Greeted visitors and customers warmly, offering refreshments as appropriate.
• Scheduled maintenance visits for office equipment such as computers or printers.
• Managed the distribution of incoming mail, faxes, and packages. Schedule Interview Resume Received LinkedIn
Naples Dance Supply - Store Manager Of Operations
Naples, FL
10/2009 - 04/2015
SunTrust - Bank Officer
Bonita Springs, FL
04/2007 - 12/2008
Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
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• Adhered to company policies regarding confidentiality of sensitive information.
• Scheduled appointments and maintained calendars for staff members. Participated in regular training sessions related to customer service best practices.
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Ensured that reception area is kept safe at all times by monitoring security cameras.
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• Obtained and processed payments from clients for products and services.
• Displayed professional standards at reception desk to impress visitors.
• Received parcels, routed mail and opened packages for staff. Welcomed visitors and customers by greeting and answering or directing inquiries.
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• Performed data entry and other administrative tasks to support departments.
• Answered incoming phone calls, routing to appropriate parties throughout office.
• Resolved customer complaints or answered customers' questions. Oversaw inventory management through cycle counts, audits and shrinkage control.
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• Resolved customer complaints promptly and professionally. Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
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Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
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• Maintained records of daily transactions using point-of-sale systems. Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
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• Organized promotional events such as special sales or discounts.
• Ensured that store was clean and organized at all times. Recommended new financial and accounting software packages. replacing various non-integrated offerings.
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• Responded to customer inquiries and resolved account issues.
• Assisted customers with opening new bank accounts.
• Identified opportunities to improve customer service quality.
• Provided support for loan applications and processed mortgage paperwork.
• Opened new checking, savings and lines of credit for customer accounts.
• Processed deposits, withdrawals, transfers, payments, checks.
• Exceeded customer satisfaction by finding creative solutions to problems.
• Worked with cross-functional teams to achieve goals. Provided excellent service and attention to customers when face-to-face or through phone conversations.
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