Pharmacy Technician with Customer-Centered Expertise

Kayla Odom

Sylva, NC

*********@*****.***

+1-828-***-****

Professional Summary

passion for effective communication and team leadership, honed through diverse experiences in retail, insurance, and waiting roles. Demonstrates a keen ability to enhance customer satisfaction and streamline operations, as evidenced by improved efficiency in various settings. Eager to leverage skills in customer service and marketing to drive results and foster collaborative environments across different industries.

Work Experience

Pharmacy Technician

CVS Health-Morganton, NC

July 2025 to Present

Pharmacy Technician

Walgreens-Hickory, NC

August 2023 to February 2025

Enhanced prescription processing efficiency, resulting in reduced wait times and improved customer satisfaction through streamlined workflow management. Coordinated with pharmacists and healthcare providers to ensure accurate medication dispensing and counseling, fostering a team-oriented environment. Host/Server

Olde Tavern-Hickory, NC

December 2023 to August 2024

Waiting on customers, making sure they are satisfied and being a team player. Marketing Representative

STATE FARM INSURANCE AGENTS OFFICE-Hickory, NC

March 2020 to May 2022

Coordinated marketing campaigns across multiple channels, fostering cross-departmental collaboration and achieving increased brand visibility.

Education

Caldwell Community College and Technical Institute-Lenoir, NC August 2024 to Present

Saint Stephens High School-Hickory, NC

January 2019 to December 2023

Skills

• Phone etiquette

• Senior care

• Medical receptionist

• Microsoft Excel

• Driving

• Customer Service (Expert) Communication (Expert) Retail Sales Team Leadership (Expert)

Pharmacy Marketing (Expert)

• Time management

• Patient interaction

• Microsoft Powerpoint

• Medical terminology

• Clinic

• Typing

• Microsoft Word

• Outside sales

• Pharmacy technician experience

• Patient care

• English

• Computer skills

• Communication skills (2 years)

• Hospitality

• Front desk

• Food safety

• Medical office experience

• Care plans

• Organizational skills

• Data entry

• Direct sales

• Commercial driving

• Presentation skills

• Food service

• Negotiation

• Food handling

Certifications and Licenses

Pharmacy Technician License

Driver's License

Registered Pharmacy Technician

CPR Certification

CDL

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