Administrative All-Around Professional

PAULA BOURN 206-***-**** ********@*****.***

EXPERIENCED ADMINISTRATIVE PROFESSIONAL SEEKING A NEW

POSITION. READY TO APPLY MY STRONG CUSTOMER SERVICE, ORGANIZATION SKILLS AND POSITIVE ATTITUDE TO A NEW ADVENTURE.

WORK EXPERIENCE

USPS 2024 Rural Carrier Assistant – temporary rural mail carrier -assisted regular carriers during high mail volume seasonal schedule- organize mail, deliver to mailboxes on route

Alaska Airlines Remote 2022-2024 Reservations Agent – PIC, International, Rates, Chat, MMP – assist guest and other agents with travel arrangements, sales Aussie Pet Mobile Grooming Remote 2021-2022 – Schedule clients/sales via phone, chat, email and online inquiries, data entry, dispatch groomers, Call tracking metric reports

Retail Data Remote 2016–2017 & 2009–2010 – Remote field auditor, Retail intelligence Software, Gather Retail Price integrity, compile reports National General FE Warren AFB 2015 -2016 – CoCess on AFB- Buyer – vendor purchase negotiations, purchase order management, invoice resolution, expedite and manage backorders, submit bids to Military, Shipping & Receiving, Warehouse management, Maintain Project Calendar for 5 departments on AFB, submit daily Reports to AFB Director, Certified Forklift Driver Benchmark Hospitality 2010-2014 Customer Service for 4 star Mountain Resort- banquets, military balls, community service projects, barista, bartender, create and implement policy and procedures for patio service

JCPenny 2008-2010 Replenishment Supervisor – manage replenishment team, marketing, merchandising, payroll, employee reviews, pricing, customer service, shipping/receiving

Good Morning Colorado KRDO 2001-2004 Producer of Morning news show – write, organize, edit story content and video, oversee news anchors and timing during show, report breaking news, schedule weekly guest, maintain website REFERENCES:

Bethany Beaster 469-***-****

Jenna Shiley 253-***-****

Daniel Rivera 817-***-****

Sgt Mike Klemm 330-***-****

EDUCATION

West Texas A&M

University

Mass Communications

Broadcasting

Print Media

Marketing

Event Planning

Ribbonfest Director

KWTS-Radio host

Production Assistant on

Movie “What Matters

Most”

TECHNICAL

SKILLS

• Salesforce

• Microsoft Teams

• Word / office

• Excel

• Eclipse

• Kronos

• Work Force

• Five9

• Vonage

• Print Artist

• Picassa

• Company Cam

• Whats App

• Zoom

JOB • Video SKILLS Editing

Typing 55 wpm

Ten Key 12000 kpm

Calendar Management

Customer Support

Office Management

Organizational Skills

Broker/Distribution skills

Supervisory Skills

Event Planning

Detail Oriented

Skilled Multi-tasker

Dispatcher

Ship/receive

Photography

https://www.linkedin.com/in/paula-bourn-0a06a549

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