Senior Loan & Escrow Operations Specialist

*️ Professional Resume (Full, Job-Focused)

Xavier Andrinna Powell Los Angeles, CA 310-***-**** *********@*****.***

Professional Summary

Business administration professional with 15+ years of experience in financial services, escrow, loan processing, and customer service. Skilled in compliance, document management, and remote operations with strong organizational and analytical abilities. Adept at supporting clients, streamlining processes, and ensuring accuracy in high-volume environments.

Professional Experience

Countrywide Home Loans Inc., Moorpark, CA Loan Closer / Shipper Oct 2001 – May 2002 • Managed funding of mortgage loans, preparing loan documents and shipping collateral packages. • Ensured compliance with Fannie Mae, Freddie Mac, and Ginnie Mae standards.

MetLife Investors Group, Los Angeles, CA Securities Specialist / Customer Service May 2000 – Jun 2001 • Delivered customer service to retail and public sector clients. • Handled inquiries on annuity products, providing information on features, values, and transfer options. • Provided technical support on taxation and investment decisions.

Neiman Marcus, Beverly Hills, CA Customer Service Rep / Accounting Clerk Sep 1998 – Mar 2000 • Managed office administration and accounts receivable. • Tracked and resolved fraudulent transactions, saving costs.

First American Title & West Coast Escrow, Los Angeles, CA Escrow Closer, Conventional Underwriting Jan 1995 – Sep 1998 • Prepared closing documents and facilitated transactions with realtors, lenders, and clients. • Distributed checks to buyers, sellers, and agents.

Western Federal Savings Bank, MDR, CA Loan Insurance Representative Sep 1993 – Dec 1994 • Processed insurance requests and provided foreclosure solutions. • Worked with FHA and PMI accounts during RTC takeover.

Fidelity Federal Bank, Santa Monica, CA Bank Teller / Customer Service Rep I Sep 1991 – Dec 1992 • Processed transactions and opened accounts. • Delivered customer service and built long-term client relationships.

Education

•• B.A. Social Sciences – California State University, Northridge (GPA 3.86)

•• Education Curriculum & Instruction – California State University, Los Angeles (2016–2019)

•• A.A. Real Estate – Glendale Community College

•• Certificate in The Music Business – UCLA Extension

•CBEST Test Year 2015

•Completion of

Skills

• Microsoft Office 365, Peachtree Accounting, FileMaker Pro, Internet Applications • Case management, compliance, records management, customer service, training, counseling • Typing 45 wpm, 10-key proficiency, photography and photojournalism

AI & 2025 Business Skills

• AI & Automation: ChatGPT, Microsoft Copilot, workflow automation (Zapier, IFTTT) • Collaboration Tools: Teams, Slack, Zoom, Trello, Asana, Google Workspace • Business Systems: Salesforce, HubSpot, DocuSign, Adobe Sign • Data & Reporting: Advanced Excel (PivotTables, VLOOKUP), SharePoint, cloud file management • Soft Skills: Adaptability, problem-solving, critical thinking, communication, time management

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