Executive Assistant / CSR Specialist with 8 Years Virtual Support
Resume:
DINA ROSE MACULADA
Executive Assistant/ Social Media Coordinator/ CSR/
Transaction Coordinator/ Data Entry Specialist
Hard-working and self-motivated virtual assistant with 8 years of experience in Email Management, Real Estate, Lead Generation, Social Media Management, and data entry. 8 years of customer service, and other BPO- related tasks. Able to focus on work without the need for supervision. Strive in fast-paced, virtual environments following established procedures to exceed all customer and client expectations.
CONTACT
EDUCATION
Professional Skills
PROFESSIONAL EXPERIENCE
M:
P:
A:
BACHELOR OF ARTS, MAJOR IN
POLITICAL SCIENCE
Holy name University
Tagbilaran City Bohol,
Philippines
Executive Assistance
Email Management
Scheduling
Appointment Setting
Lead Generation
Social Media Moderation
& Support
Customer Service
Research
Quality Assurance
Cold Calling
Sales and Acquisitions
Organization and multi-
tasking
Chat and email Support
Payroll and Invoicing
***********@*****.***
Fortune Homes Lanang Davao
City
EXECUTIVE ASSISTANT/ VA
Equity Admin Co., December 2023 to January 2026
EXECUTIVE ASSISTANT
Economic Recovery Center January 2022 to
January 2025
TRANSACTION COORDINATOR / EXECUTIVE ASSISTANT
Anchor Cleveland March 2022 to February 2025
Key responsibilities:
Process and send monthly invoices to clients Follow up on meetings and appointments. Follow up on
leads and update contact information. Process bi-
weekly payments for employees Manage client’s
email. Manage every team member’s tasks and
make sure they are all finished on time.
create agreements and disclosures for active listings and clients
Follow up on meetings and appointments. Follow up
on leads and update contact information. Update the spreadsheets for clients with several sites since we work with commercial real estate.
Key responsibilities:
update all active listings and make sure all documents are present. follow-up on leads and update contact info. create social media content for the company page and post it on their social media pages. Create blogs and post new listings on Social Media pages.
CONTACT
TOOLS USED
Google Analytics, Canva,
HubSpot, GoHighLevel,
Shopify, Freshdesk,
Microsoft Office
Asana, ClickUp, Notion
Social Media Platforms,
Outlook, Sales Navigator,
Salesforce, LinkedIn
Zendesk, Podio
GoHighLevel
QuickBooks, Thera
Adobe, WordPress,
Metrocool, Webflow
Chat GPT, Gemini
EDUCATION
PROFESSIONAL EXPERIENCE
M:
P:
A:
***********@*****.***
Fortune Homes Lanang Davao
City
BACHELOR OF ARTS, MAJOR IN
POLITICAL SCIENCE
Holy name University
Tagbilaran City Bohol, Philippines.
EXECUTIVE ASSISTANT Parrolabs June 2021 -
November 2021
Key responsibilities:
ACCOUNT MANAGER Salaria Group
Sept 2019 - March 2020
Key responsibilities:
EXECUTIVE ASSISTANT
Blueaura Group July 2021 - January 2022
COLD CALLER / VA Integria Freelancers Oct
2020 - March 2021
HEAD VIRTUAL ASSISTANT
Metacult Consulting April 2021 - October 2021
organize invoices/receipts doing
email outreach and lead
generation. creating blog posts
Managing Emails.
Key responsibilities:
Managing Emails & Notating Meeting
Minutes Doing email outreach and lead
generation. Organizing client's calendars
and events
Operates as the point of contact for assigned
clients. Manage client’s email, appointments,
and meetings. generate leads for certain
projects.
Key responsibilities:
organize invoices/receipts doing email
outreach and lead generation. assist in
checking other VA's tasks making sure they
complete them.
Key responsibilities:
organize invoices/receipts make as many
outbound phone calls each day to try and
generate potential good leads. follow-up on
leads and update data.
CONTACT
EDUCATION
PROFESSIONAL EXPERIENCE
M:
P:
A:
***********@*****.***
Fortune Homes Lanang Davao
City
BACHELOR OF ARTS, MAJOR IN
POLITICAL SCIENCE
Holy name University
Tagbilaran City Bohol, Philippines.
DATA ENTRY SPECIALIST
freelancer October 2018 - Feb 2019
Key responsibilities:
CUSTOMER SERVICE REPRESENTATIVE
Empire Flippers Feb 2019 - Sept 2019
QUALITY ANALYST Convergys Phils.
Feb 2015 - May 2016
Key responsibilities:
CUSTOMER SERVICE REPRESENTATIVE
Offsourcing Phils. Oct 2016 - April 2018
Key responsibilities:
QUALITY ANALYST
Flatworld Solutions March 2018 - July 2018
Dropshipping Amazon product research
and product listing. Lead generation
assisting customers with their product concerns.
Dealing with exchanges and refunds through
chat and email support
Key responsibilities:
listening to calls and grading them following
the specific guidelines of quality FOR a certain
account or project given.
Key responsibilities:
Updating the listings and email support.
providing customer service to clients who would
like to sell their online business.
Audit calls to make sure the rules and policies
of the account are followed. Ensuring a high
quality of service among customers who are
having problems with their credit card bills.
ding call calibration, team and one on one
coaching.
CONTACT
EDUCATION
TOP SKILLS
REFERENCES
PROFESSIONAL EXPERIENCE
M:
P:
A:
***********@*****.***
Fortune Homes Lanang Davao
City
BACHELOR OF ARTS, MAJOR IN
POLITICAL SCIENCE
Holy name University
Tagbilaran City Bohol, Philippines.
Hard Skills
Google Analytics
Microsoft Office Email
Management Quality
Assurance Chat and
Email Support Project
management Data Entry
Market research Other
Admin tasks Calendar
management Drafting
Agreements and letters
Social Media
Management Content
Creation
BILLING SPECIALIST
Convergys Phils. Jan 2014 - Feb 2015
Soft Skills
Michael Pasculado – QA / 090********
Marja Marino – Team Leader / 091******** Erica
Aubrey Bonode - Team Lead / 091********
William Morris - Client *********@*************.*** Chase Henderson - Client
*****@****************.**
Key responsibilities:
Assisting customers with their Macy's bills.
Dealing with credit card payments and issues.
Providing customer service through chat and
phone support.
Creative spirit
Reliable
professional
Organized Time
management Team
player Fast learner
Motivated Open-
minded Willingness
to learn Effective
Communication
Contact this candidate