Resident Care and Security Professional

Cynthia Sanchez

El Paso, TX ***** +1-915-***-**** *************@*****.***

Professional Summary

Authorized to work in the US for any employer

Work Experience

Unarmed Detention Officer

Akima Support Operations (ASO) El Paso, TX

December 2025 to Present

I am an Unarmed Detention Officer at the ICE Camp Montana East. My job is to make sure that the detainees are safe and secure at all times. As well as observe and report. And detainee if necessary. Caregiver

Coastal Clinical Management Services El Paso, TX May 2024 to February 2025

Working as a caregiver in an immigration facility means that I take care of the unoccupied minors that come to us without family. We assist with daily tasks such as feeding. Bathing and clothing the children. We make sure that they get the medical attention while in the facility and make sure that they are not being harmed while in our care. Porter

Deployed Services El Paso, TX

January 2023 to April 2024

Working as a Porter at an immigration family means you are there to make sure the detainee’s are fed, that they get clean clothing, and hygiene products as needed. And to make sure they are not harmed or being harmed while in our facilities. Customer Service Representative

KECH, Inc. El Paso, TX

February 2022 to June 2022

This is a 3rd party company that assists callers with the FAFSA form, and process. Helps to recover accounts when callers no longer have access to them. Answer any questions about FAFSA to the best of my knowledge. Transfer call to the appropriate places when needed or refer to loan servicers if needed. Patient Advocate Representative

TELEMED INC El Paso, TX

July 2020 to October 2021

Provide excellent customer service while trying to be empathetic to these patients that are in pain or sick. Most of the callers are on hospice or home healthcare and are trying to reach their nurses or provider. We also get calls from hospitals trying to page the on call rd. We have to be able to take down the correct information and deliver a clear message to the nurses and doctors. We also get calls about patient that expire and we have to report it to providers. Over all this position is in the healthcare field. Appointment Scheduler

Southwest X-Ray El Paso, TX

February 2020 to June 2020

Providing excellent customer service to patients calling to schedule appointments for x-rays, CT Scans, MRI, and Mammograms. Obtaining the insurance information for the patients and any kind of referral paper work needed for insurance purposes. Giving patients the appointment locations and providing information if patient needed to be fasting for certain scans.

Customer Service Representative

Superior Health Plan El Paso, TX

July 2019 to January 2020

I first started doing member medical assessments via outbound calls. New members to the plan were asked a series of medical questions to complete this assessment. I then switched over to providers services with the company and assisted providers with question they may have about a member prior authorization or code history check for medical equipment and behavioral health testing hours. I also updated financial address and mailing address for the providers and would assist them on how to navigate the superior health plan website for providers. Processor

Capgemini El Paso, TX

September 2018 to March 2019

Processing Medicare part d applications, reaching out to the member if further information is need by making outbound calls.

Customer Service Representative

HGS El Paso, TX

August 2017 to May 2018

To professionally assist Cigna Healthspring customers with pharmacy claims and prior authorizations for Medicare part d.

Customer Service Rep

Aerotek El Paso, TX

March 2016 to August 2016

To provide excellent customer service to our customers while taking orders for vital records. Clerical/ Operations

Deseret Forwarding International El Paso, TX

May 2015 to October 2015

Answer telephone calls, sending and receiving emails, organizing the shipment documents, operating basic office machines such as computer, telephone, fax machine, scanner, and copy machine. To also provide excellent customer service to our military customers, coordinate domestic military household good shipments, register new military shipments, inform the service member of the moving process, to track the shipment all the way through to the destination, and make sure that the service member was aware of every step of the way, answer any questions the service member would have and to inform the military of ever step of the move as well. Pharmacy Cashier

Walgreens Pharmacy El Paso, TX

November 2013 to May 2015

Greet customers in a professional manor, help the customer to the best of my knowledge in a timely matter. Find the medications and cash out the customer, as well as have knowledge of how to bill insurances, the names of medications and what they may be used for so that I may answer any questions the customer may have. Externship

Rio Grande Urology, Dr. Francisco Rodruiguez El Paso, TX August 2012 to September 2012

Learned about the different types of health problems related to the urinary system of the human body, interacted with patients, practiced customer service, phone etiquette, became familiar with electronic medical records, how to scan and copy documents, viewed minor procedures such as Vasectomies and Cyst removal, how to prepare for pelvic exams, did bladder scans and learned how to insert and remove catheters, stent removal and Urinalysis on a daily basis.

Donor Outreach Coordinator

United Blood Services El Paso, TX

September 2010 to September 2011

Outreach to blood donors for regional blood supply needs. Discussed with donors all aspects of blood donations and requirements for set appointments for donations.

Guest Service Representative

Motel 6 El Paso, TX

January 2009 to July 2009

To provide excellent customer service to our guests, check guests in and out, answer telephone calls, handle money, as well as accommodate the guests needs while staying at motel 6. customer service and sales In-bound Telephone Sales

Redcats USA El Paso, TX

September 2007 to August 2008

responsible for: accurately answering customer questions and keying customer orders; utilizing effective probing and listening skills to maximize cross-selling of merchandise and private label credit cards while delivering an exceptional customer experience on every call.

Server

Taco Bell El Paso, TX

January 2007 to September 2007

Server, customer service, dealing with money

Team Member

Taco Bell El Paso, TX

July 2004 to September 2007

Ccustomer services, food prep, dealing with money, and training new employees. Education

High school or equivalent

El Paso Academy West El Paso, TX

August 2001 to December 2005

Trade school

Skills

EMR Systems Internet Browser (Internet Explorer, Firefox, etc) Home care Software troubleshooting Excellent ( Read Write Speak ) Spanish Bilingual Nannying Call Center Organizational skills Microsoft Excel Text messaging Excel (5 years) Appointment scheduling Health & wellness coaching Warehouse experience Spreadsheet Software (Calc, Excel, etc) Customer Support Office experience Infants Windows Professional email communication Peripheral Devices (Scanners, Printers, etc) Customer Care Working in the beauty industry Word Processing Software (Word, WordPerfect, etc) English Data Entry Terminal (PDT, Mainframe Terminal, etc) HCPCS Typing Speed: 35 Words Per Minute Phone Etiquette Microsoft Word (10+ years) Customer service Accounting systems Microsoft Office (5 years) Phlebotomy Kitchen experience Medical office experience ICD-10 Clerical experience Microsoft Office Venipuncture Good ( Read Write Speak ) CSR Patient Care Technical Proficiency Behavioral Health Apple or Macintosh Computers Insurance Verification Presentation Software (PowerPoint, Flash, etc) Personal Computers EMail Software (Outlook, Thunderbird, etc) Staff scheduling Report writing Microsoft Outlook

Languages

Multilingual

Bilingual

English

Spanish

Certifications and Licenses

Driver's License

Top Secret Clearance

Guard Card

Confidential Clearance

Peace Officer Certification

First Aid Certification

ACLS Certification

NRCMA

RMA

Certified Phlebotomy Technician

CCMA Certification

Certified Medical Assistant

CPR Certification

CRNA

Non-CDL Class C

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