Administrative & Data Entry Specialist with Healthcare Support

Takeyah Tillman

Jacksonville, FL ***************@*****.*** 904-***-****

Objective

Compassionate and detail-oriented professional with extensive experience in customer service, data entry, and administrative support. Seeking to leverage strong communication and organizational skills in an administrative or data entry role to provide excellent support and ensure smooth hospital operations.

Core Skills

• Registration & data entry

• Insurance verification & prior authorizations

• EMR/EHR data entry (Epic, Cerner, etc.)

• HIPAA compliance & patient confidentiality

• Appointment scheduling & coordination

• Problem-solving & conflict resolution

• Call center & front desk operations

• Compassionate communication

Professional Experience

Customer Service / Administration

SVM Marketing Firm – Remote Jan 2024 – Present

• Managed client inquiries with professionalism and ensured high satisfaction levels.

• Coordinated information across departments to ensure accurate recordkeeping.

• Trained and supported team members while maintaining service quality. Customer Service Representative

PECO – Jacksonville, FL Nov 2021 – Dec 2023

• Handled high-volume inbound calls, assisting customers with account and service needs.

• Processed data entry accurately while maintaining confidentiality.

• De-escalated complex situations with empathy and professionalism. Prior Authorizations Specialist

UnitedHealthcare – Optum RX Jacksonville, FL Nov 2017 – Apr 2018

• Consulted with customers, providers, and internal departments on specialty drug patient setup, prior authorizations, and treatment plans.

• Reviewed medical notes, medication lists, and lab results to advise on drug regimens and improve patient outcomes.

• Assisted patients with co-pay programs, mail order options, and financial assistance resources.

• Provided medication guidance for LTC facilities, hospice care, and RN case managers. General Clerk I

Department of Homeland Security – Overland Park, KS May 2015 – Sep 2016

• Handled word processing, filing, printing, and label-making tasks.

• Operated office equipment (scanners, fax machines, shredders) and maintained records.

• Consistently updated government-based processes and ensured organized documentation. Office Administrative Assistant

Independence Chamber of Commerce – Independence, MO May 2015 – Sep 2016

• Provided telephone support and assisted guests with inquiries.

• Managed filing, scheduling, mailing, and distribution of office supplies.

• Created documents using Excel and Microsoft Word for administrative tasks. Third-Party Collections Specialist

Contract Callers Inc. – Jacksonville, FL Jun 2020 – Apr 2021

• Negotiated payment plans with clients based on financial circumstances.

• Conducted verbal skip tracing and maintained detailed records.

• Ensured compliance with federal and state regulations during client interactions. Lifeguard

Midwest Pool Management – Kansas City, MO May 2010 – Sep 2013

• Monitored pool areas to ensure patron safety and responded to emergencies.

• Administered first aid and provided care until medical professionals arrived.

• Maintained cleanliness of pool facilities and completed rescue reports. Education

• Pharmacy Technician Training – Capstone Institute, Jacksonville, FL (2017)

• Nursing Student/Assistant (2013) – Conducted vital signs, assisted with patient care under supervision, and provided support in daily living activities.

• Administrative Assistant Studies – University of Central Missouri (2014)

• Media Communication Coursework – Full Sail University (2022)

• High School Diploma – Excelsior Springs High School (2013)

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