Administrative Professional with Operations Focus
Resume:
RAVEENA SONI Edmonton, AB, Canada
*************@*****.***
P R O F E S S I O N A L S U M M A R Y
Detail-oriented and highly organized Administrative Professional with extensive experience spanning office management, customer relations, sales coordination, and bookkeeping support. Proven track record of streamlining office operations, managing CRM systems, processing invoices, and delivering exceptional customer service in fast-paced environments. Adept at scheduling, data entry, documentation, and cross-functional collaboration. Committed to enhancing team productivity and ensuring seamless day-to-day business operations. C O R E C O M P E T E N C I E S
Office & Operations Management CRM Software Management Scheduling & Calendar Management
Invoice & Payment Processing Data Entry & Documentation Customer Relations & Support
Sales Coordination & Quotations Bookkeeping Support Microsoft Office Suite & QuickBooks P R O F E S S I O N A L E X P E R I E N C E
Design Administrative Coordinator & Client Relations Specialist March 2025 – Present Crystal Kitchens Edmonton, AB
Provide comprehensive administrative and customer support in a high-volume kitchen design environment.
Coordinate client meetings, manage scheduling, and facilitate clear communication to capture and fulfill project requirements.
Assist customers with material selections and product guidance, ensuring a positive and efficient purchasing experience.
Maintain accurate and up-to-date customer records, project documentation, and filing systems.
Support office operations including correspondence, data entry, and general administrative duties. Sales & Office Administration Coordinator June 2024 – March 2025 Aqua Bath Edmonton, AB
Prepared detailed quotations, processed customer orders, and managed CRM system with consistent follow- up to drive sales conversions.
Performed comprehensive administrative support for the sales team, including documentation, reporting, and correspondence.
Built and nurtured lasting client relationships through proactive communication and responsive service.
Maintained organized records and supported office operations through accurate and timely data entry.
Executed full range of computer-based tasks including spreadsheets, email management, and database updates.
Front Office Administrator & Guest Services Coordinator January 2024 – August 2024 Four Points by Sheraton Edmonton, AB
Managed all front desk administrative duties including check-in/check-out procedures, reservations, and guest inquiries.
Processed invoices and handled payment transactions accurately, supporting daily bookkeeping and financial reconciliation.
Delivered exceptional customer service, resolving guest concerns promptly and maintaining high satisfaction standards.
Coordinated front office operations to ensure smooth, efficient daily workflow and consistent service quality. Training Administrator & Program Coordinator
AISECT Ltd.
Delivered professional training and workshops focused on skills development, practical knowledge, and communication technology.
Supervised teaching assistants and coordinated hands-on training and independent/group projects. Training Administrator & Program Coordinator
Learnet Skills Ltd.
Developed lesson plans and assignments to build specific skill sets aligned with student career goals.
Participated in training development activities and assessed student progress, supervising group and independent projects.
E D U C A T I O N
Master's Degree
Punjab Technical University
Bachelor's Degree
Punjab Technical University
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