Remote Data Entry & Patient Access Specialist
Resume:
QUALANDRA BENJAMIN
678-***-**** ️ **.*********@*****.***
PROFESSIONAL SUMMARY
Results-driven CPAR Certified Patient Access Professional with 15+ years of experience in healthcare operations, including remote patient access, registration, and medical billing. Proven ability to verify insurance, manage patient accounts, and deliver exceptional patient experiences in fast-paced environments. Highly skilled in maintaining accuracy, protecting confidential information, and working independently in remote settings. Recognized for strong communication, attention to detail, and the ability to improve workflow efficiency while supporting quality patient care.
CORE SKILLS
-Patient Access & Registration (Onsite & Remote)
-Insurance Verification & Benefits Analysis
-Medical Billing & Accounts Receivable
EMR Systems: HPF, FACS, Allscripts, STAR
-Medisoft Billing Software
Data Entry (50+ WPM)
-Medical Terminology
-HIPAA Compliance & Confidential Records Handling
-Customer Service & Patient Experience
-Multitasking & Time Management
-Team Collaboration & Training
PROFESSIONAL EXPERIENCE
Patient Access Associate (Remote)
Piedmont Healthcare — Atlanta, GA
May 2022 – Present
-Perform high-volume remote patient registration, ensuring accurate demographic and insurance data entry
-Verify eligibility, benefits, and coverage to determine patient financial responsibility prior to services
-Deliver a positive and professional patient experience through clear and empathetic communication
-Maintain strict compliance with HIPAA and organizational policies when handling sensitive information
-Collaborate with cross-functional teams to support efficient patient access and reduce delays in care
Patient Access Representative
DeKalb Medical Center — Decatur, GA
Apr 2012 – 2018
-Supervised, trained, and supported staff to improve team performance and workflow efficiency
-Verified insurance eligibility and secured point-of-service payments through accurate benefit interpretation
-Managed patient registration, admissions, and pre-admissions across multiple departments
-Consistently met or exceeded productivity and accuracy benchmarks
-Built strong relationships with patients and internal teams to enhance service delivery
Medical Billing Specialist
Salus Behavioral Health — Atlanta, GA
2009 – 2010
-Submitted accurate claims electronically and via paper, reducing delays and denials
-Managed accounts receivable and followed up on unpaid claims to maximize reimbursement
-Maintained detailed and compliant patient billing records
-Processed secondary insurance claims efficiently
Patient Account Representative
Hollis Cobb Associates — Norcross, GA
2009
-Resolved unpaid and denied claims through direct communication with insurance providers
-Managed high-volume inbound and outbound calls regarding account status
-Identified and escalated complex billing issues for resolution
-Ensured timely follow-up on all outstanding claims
EDUCATION
Billing & Coding Diploma
Georgia Medical Institute — Jonesboro, GA
CERTIFICATION
CPAR Certified (Certified Patient Account Representative)
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