Customer Service-Oriented Host/Server
Resume:
Deja Provo
New Caney, TX *****
**********@*****.***
Willing to relocate to: Porter, TX - Kingwood, TX
Authorized to work in the US for any employer
Work Experience
Host
BB's Tex-Orleans-Porter, TX
November 2024 to March 2025
• Greeted and welcomed guests upon arrival, providing a warm and friendly atmosphere
• Managed guest reservations and seating arrangements efficiently, ensuring smooth flow of service
• Provided accurate wait time estimates to guests, minimizing customer dissatisfaction
• Maintained cleanliness and organization of the host stand area at all times
• Assisted in coordinating special requests or accommodations for guests with specific needs
• Collaborated with servers and bussers to maintain efficient table turnover rate during peak hours
• Resolved guest complaints or concerns promptly and professionally, ensuring high levels of customer satisfaction
• Developed strong relationships with regular customers, enhancing their dining experience through personalized service
• Coordinated with the bar staff to manage waiting areas effectively during busy periods Server
OTG Management-Houston, TX
January 2024 to November 2024
• Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and ensuring timely delivery of food and beverages
• Effectively communicated daily specials, menu items, and drink options to customers, resulting in increased sales
• Maintained a clean and organized work area, including tables, chairs, utensils, and condiments
• Collaborated with kitchen staff to ensure accurate preparation of food orders according to customer preferences
• Achieved XX% upsell rate by recommending additional menu items or specialty drinks to enhance the dining experience
• Demonstrated strong knowledge of allergens and dietary restrictions to accommodate special requests from customers
• Resolved customer complaints or concerns promptly and professionally to ensure guest satisfaction
• Served as a team player by assisting coworkers during busy periods or when needed
• Maintained a positive attitude even during high-stress situations to create a welcoming atmosphere for guests
• Possessed excellent time management skills in order to prioritize tasks effectively during peak hours Ticket Sales/Customer Service
Nrg box office-Houston, TX
August 2023 to December 2023
Sales ticket, help out customer with questions and concerns.
• Sold tickets to customers in a fast-paced environment, ensuring accurate transactions and providing excellent customer service
• Assisted customers with inquiries about event details, seating options, and ticket availability
• Collaborated with marketing team to promote upcoming events and increase ticket sales
• Resolved customer complaints or issues regarding tickets promptly and professionally
• Processed cash, credit card, and mobile payments accurately using point-of-sale systems
• Provided information on special promotions or discounts available for certain events or groups
• Performed daily reconciliation of cash drawer to ensure accuracy of transactions
• Developed relationships with frequent customers by providing personalized recommendations based on their preferences
Server
Brewingz Restaurant & Bar-Houston, TX
May 2023 to July 2023
• Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and ensuring timely delivery of food and beverages
• Effectively communicated daily specials, menu items, and drink options to customers, resulting in increased sales
• Maintained a clean and organized work area, including tables, chairs, utensils, and condiments
• Collaborated with kitchen staff to ensure accurate preparation of food orders according to customer preferences
• Managed cash transactions accurately and efficiently using POS system
• Demonstrated strong knowledge of allergens and dietary restrictions to accommodate special requests from customers
• Resolved customer complaints or concerns promptly and professionally to ensure guest satisfaction
• Served as a team player by assisting coworkers during busy periods or when needed
• Maintained a positive attitude even during high-stress situations to create a welcoming atmosphere for guests
• Possessed excellent time management skills in order to prioritize tasks effectively during peak hours Cashier/Customer Service
Burlington Stores-Houston, TX
March 2023 to April 2023
Provide cashier service
Pet Pro
Pet suites-Spring, TX
May 2022 to October 2022
Clean dogs kennels, feed the dogs, play with the dogs multiple times a day, report any physical problems of the dogs.
Air Conditioning Technician
Daikin Industries Ltd.-Houston, TX
October 2021 to January 2022
Assemble parts for air conditioning unit in Warehouse. Dressing Room Attendant
dd's DISCOUNTS-Houston, TX
May 2021 to October 2021
Assign dressing rooms, clean surrounding area, closing time restock unwanted clothing. Cashier
Family Dollar-Houston, TX
June 2021 to July 2021
Greet customers and assist them with whatever needs they have.
• Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
• Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
• Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
• Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
• Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
• Handled exchanges or refunds according to company policies while providing excellent service to dissatisfied customers
• Managed customer complaints or concerns promptly, ensuring a positive resolution and maintaining customer satisfaction
• Performed opening/closing duties including counting money in the register before/after shifts
• Suggested alternative products when requested items were out of stock Assembly Line Worker
TMC Workforce Solutions-Houston, TX
November 2020 to February 2021
Make and package mask in an orderly way along with coworker's speed, scan and label all boxes with package mask.
• Operated assembly line machinery and equipment to assemble products according to specifications
• Performed quality checks on finished products to ensure they meet company standards
• Followed safety protocols and maintained a clean and organized work area at all times
• Efficiently handled materials and components to minimize waste and maintain a smooth workflow
• Maintained a high level of attention-to-detail while working at a fast pace Host
Pappadeaux-Houston, TX
June 2019 to August 2019
I was a host I would seat customers at their right table. I also would open the door as costumers would come and go. When tables were not ready to be sat, and we had a full house I would clear of tables to they would be available. When I worked night shifts and it would be close to closing time, I would do mini jobs such as clean the doors, sweep the floor, clear the host stand, pick up all the menus, and refill the mints and matches for the next day.
• Greeted and welcomed guests upon arrival, providing a warm and friendly atmosphere
• Provided accurate wait time estimates to guests, minimizing customer dissatisfaction
• Maintained cleanliness and organization of the host stand area at all times Education
High school diploma
Kippnortheast college prep-Houston, TX
August 2016 to June 2020
Skills
• Multitasking
• Grocery store
• Oracle
• Assembly
• Organizational skills
• Cleaning Experience
• Restaurant experience (1 year)
• Windows
• Wine sales
• Pet sitting
• Fine dining experience
• Time management
• Leadership
• Pet handling (10+ years)
• Front Desk
• Programmable logic controllers
• Microsoft Powerpoint
• Animal Care (1 year)
• Filing
• Fundraising (4 years)
• Teamwork
• Environmental compliance
• Guest Services
• Host/Hostess
• Wine knowledge
• Food Service
• Continuous improvement
• Load & unload
• Microsoft Excel
• Typing
• Dependability
• Client services
• Negotiation
• Wireless sales
• Interviewing
• Bamboo
• Kennel Experience (1 year)
• Customer service (5 years)
• Organizational management
• Public speaking
• Guest relations
• English (10+ years)
• Medical terminology
• Relationship management
• Dog handling
• Hotel experience
• Pet Care
• Microsoft Word
• Food Preparation
• Phone etiquette
• Marketing
• Communication skills (6 years)
• Order fulfillment
• Microsoft Office (2 years)
• Computer skills
• Serving Experience
• Liquor sales
• Casual dining experience
• Childcare (3 years)
• Busser
Languages
• English - Expert
Certifications and Licenses
TABC Certified
ServSafe
Food Handler Certification
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